Gabriel

Gabriel Martinez

Address: *** ******** ****** ********** **. 95826 Email: ****************@*****.*** Contact: 916-***-****

Education: B.A. Sociology- California State University, Chico (2005)

Summary of Qualifications:

♦ Innovative professional with 8+ years of progressive experience within the customer service/sales industry and the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations.

♦ Proactive leader with refined business acumen and exemplary people skills. Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale.

♦ Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies. Dedicated, innovative and self-motivated team player/builder.

♦ Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and

problem resolution skills. Thrive in both independent and collaborative work environments.

Professional Experience:

Mortgage Modification – M.M.C. Inc. Citrus Heights, CA. 08/08 – 11/08

- Gained a general understanding of loss mitigation

- Assisted clients in negotiating better terms for their loans

- Gathered client data, compiled information, prepared and faxed administrative paperwork

-Notated call logs and all crucial information so that all parties would be well informed of current status

Retail / Sales Consultant – Sprint Sacramento, CA. 06/07- 08/08 -Responsible for customer service in the wireless industry, duties included answering customer queries, problem solving and providing detailed information on new products.

-Provided support to the sales team, ensuring all sales and service objectives were met.

-Worked with new customers in the development of new accounts and the implementation of new systems.

Life/ Health Insurance Agent – Faith & Integrity Financial Yuba City, CA. 11/05- 06/07

-Assisted in the training of new customer service representatives and associates.

-Generated new and repeated business through successful client follow-up.

-Contact underwriter and submit forms to obtain coverage for clients.

-Explain features, advantages, and disadvantages of various policies to promote sale of insurance plans

-Interviewed prospective clients to obtain data about their financial resources and needs

Languages: Spanish (Spoken and Read Fluently)

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