Admin Asst

MONICA WALLOOPPILLAI

***A South Fry Road, #*** Katy, TX 77450

713-***-**** **************@*****.***

Research and relocation professional with strong work ethic and aptitude for problem solving. Acclimated families relocating to Saudi Arabia to work for the Saudi Arabian Oil Company. Excellent eye for detail and great interpersonal skills. Strong written and oral communication. Fluent in Spanish.

Business Skills

Administrative

• Generated monthly reports to meet contractual compliance using Microsoft Office Suite

• Reviewed and edited departmental policies and procedures to align with other departments

• Reviewed employee call logs and data sheets for consistency

Coordination

• Organized multicultural presentations for both educational and entertainment purposes in both English and Spanish

• Orchestrated all aspects of the International Teleconference during new hire orientation

• Collaborated with internal departments (housing, transportation, recreation etc.) to obtain logistical information for the new hires

Customer Service

• Established new accounts and supported a choice group of qualified plan clients

• Performed detailed evaluation of inquiries and recorded sensitive information in compliance with NASD and internal guidelines

• Floor Assistant/liaison for the supervisor for inbound call center

Processing

• Filed fraud reports in compliance with Federal regulations of the EFTA

• Located default and out of business correspondents for chain of Title/Assignments

• Maintained tracking database on active correspondents

Professional Experience

DHAHRAN W G (Saudi Arabian Oil Company), Dhahran Saudi Arabia 2009-2011

Relocation Coordinator

• Familiarized new hires with services and opportunities within the compound

• Developed the current Welcome Expo model and designed/distributed the newsletter and all other media

INVESCO, Houston TX 2001-2008

Technical Representative II, Operations - Plan Installation and Service

• Evaluated problems and situations to determine importance and urgency and addressed them accordingly

• Communicated with internal customers, financial intermediaries and shareholders via phone and in writing

CHASE MORTGAGE, Houston TX 1998-2000

Mortgage Technician V, Investor Compliance Document Operations

• Retrieved recorded documents for impending sales of secondary market loans and to clarify GNMA/FNMA pools

• Collaborated with city court houses and other offices of records to obtain missing documents for compliance

BANK OF AMERICA, Glendale CA 1991-1994

Teleservices Representative

• Diagnosed and resolved account discrepancies within set time-frames on inbound calls

• Saved accounts by reviewing alternative products with the customer, resulting in higher customer retention

Education

Attended University of California, Santa Barbara Anthropology

Teaching English as a Foreign Language Certificate

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