Sales System

Thomas P. Tani

** ****** *****, ****** ******, NJ 07950

(H) 973-***-**** (C) 973-***-****

(EM) *********@*********.***

PROFESSIONAL SUMMARY

I am a business professional with extensive background and achievements in System Testing, System Training and Technical Writing transitioning to a career specifically focused on office management and administration. . Also have extensive volunteer experience in refereeing (rugby) youth coaching (soccer/rugby), and volunteer firefighting.

KEY ACCOMPLISHMENTS AND SKILLS

System Testing

• Review and analyze specifications for assigned updates to the UPS IAS (Incentive Administration System).

• Liaison between the UPS user representatives and UPS programming staff to make sure system impacts of assigned updates are implemented successfully.

• Prepared and distributed Business Requirements and Functional Design documents for system updates.

• Prepared Test Scripts and Test Transactions to verify effectiveness of system updates.

System Training

• Coordinated software installation and integration activities for clients. Verified that customer system and UPS server environment were compatible.

• Managed “Backlog” Project which verified customers who installed Host Access (HA) software were fully functional and to make any updates necessary if they were not.

• Managed eDeployment Team’s Host Access inventory for all relevant Host Access manuals. Also coordinated the review of all documentation updates between various teams.

• Conducted technical, architectural, and functional training with customer staff on HA interface programs, file layouts, and techniques for troubleshooting problems.

• Provided off-site training (50% travel) to client’s sales staff

• Managed client’s hardware inventory tracking system (1300 users) and client’s help center, which provided help desk support and client data processing for 350 sales representatives.

• Designed and conducted word and data processing training to all levels of staff at 23 sites (50% travel)

• Coordinated and supervised installation of system hardware and software to group sales offices nation-wide (45 sites).

Technical Writing

• Developed user manuals for UPS mainframe, AS/400, and PC based applications for UPS “Hub “staff and International users.

• Coordinated editing, printing, and distribution of national rollout documentation to 110 UPS “Hub” sites.

• Supervised activities of staff of technical writers, clerical, and administrative personnel.

• Conducted system testing and troubleshooting when needed.

• Liaison between programmers and user areas in all aspects of system development.

• Reviewed and analyzed specifications for inclusion in manual updates for systems.

PROFESSIONAL BACKGROUND:

6/93 – 2/29/12: UNITED PARCEL SERVICE/Information Services – Wayne, NJ 07470

(Retired)

8/00 – Present: Business Systems Analyst/Technical QA Analyst –Enterprise Billing and Incentives Test Team, Marketing Systems Department.

Member of a team that handled analysis, documentation, and testing for system release updates for the IAS System (Incentive Administration System). Updates were handled in four phases, Business Requirement, Functional Design, System Testing, and Production Support.

3/97 – 8/00: Business Systems Analyst -UPS Host Access eDeployment Team.

Coordinated Host Access eCommerce software deployment and integration with large UPS Account customers. Worked with AS400, UNIX, Mainframe, and Windows platforms. Managed deployment and integration for over 100 assigned customers.

3/97 - 12/97: Business Analyst - Customer Automation/System Verification Department.

Guided individual UPS customers through the certification process (from testing to production) for integration of their PLD (Package Level Detail) manifest information to the UPS Host Access System (Mainframe/UNIX/AS400 platforms).

6/93 - 3/97: Senior Methods Analyst – Wrote system documentation for the HFCS (Hub Feeder Communication Systems) and International Methods Team .

11/90 - 6/93: DENDRITE INTERNATIONAL - Warren, NJ 07059

Senior Trainer/Customer Support Representative

Conducted laptop training and technical support for pharmaceutical sales personnel for Johnson & Johnson subsidiaries McNeil Pharmaceutical and Jannsen Pharmaceutica.

4/83 - 11/90 EQUICOR, INC (formerly Equitable Group and Health Insurance Co.), New York

3/85 - 11/90 Senior Office Automation Analyst

Participated in national office automation of Equicor’s group sales offices with WANG OIS (Office Information Systems)..

• Received “Outstanding Performance Award” - 1986.

4/83 - 3/85 Senior Contract Consultant

Developed computer based instructional system for writing insurance policies. Analyzed and modified policy forms when federal and state legislation required.

9/78 - 4/83 PRUDENTIAL INSURANCE COMPANY OF AMERICA

Contract Consultant

Modified large account case group insurance policies. Assigned to Corporate Headquarters as member of special “Readability” project team (1980-1982).

EDUCATION: B.A. - Behavioral Sciences, Drew University - Madison, NJ (1978)

M.B.A. courses - Rutgers University School of Business - Newark, NJ (1986-1987)

Completed following UPS sponsored training courses:

* Effective Managing Skills * Workstyle Effectiveness

* Management Interpersonal Skills * Problem Solving

* Team Building * Defect Management

* Influencing/Negotiating Skills * Coping with Change

* Presentation Skills * Excel Fundamentals

* Trust and Teamwork * Word 6.0 (Basic/Intermediate)

* System Documentation * Professional Relationships

* Structured System Analysis * Effective Business Writing

VOLUNTEER SERVICE EXPERIENCE:

MORRIS PLAINS VOLUNTEER FIRE DEPARTMENT

• Volunteer Firefighter 2005 –Present

• Fire Academy Graduate 2006

• MP Fire Assoc. Secretary 2009

MORRIS PLAINS YOUTH SOCCER ASSOCIATION

• Board Member 2005 –Present

• Head Coach 2005- Present

• Referee Coordinator 2006 – Present

MORRISTOWN COLONIALS YOUTH RUGBY

• Head Coach (Grades 3-7) 2007 –Present

• Board Member - 2011

RUGBY (active player since 1974, rugby referee since 1986)

• Monmouth Rugby Football Club (Red Bank, NJ)

Member: 1981 - present

President: 1983-1996

“Hall of Fame” Inductee 2007

“Club Man of the Year” 1988, 1989, 1990

• Metropolitan New York Rugby Union (governing body - NY, NJ, CT)

Vice President: 1989-1992

Secretary: 1983-1989

• Rugby Referee Society of New York (RRSNY)

Senior Referee 1992-present

Territorial USA “B” Panel 1998-2007

*) USA Territorial All Star Sevens Championship Referee

*) Head Referee – 2004 Women’s Division 2 Club Championship Final

*) USA Rugby Men’s Division 1 Club Playoff Referee (Columbus, OH)

RRSNY President 1999 - 2006

RRSNY Vice President/Treasurer 1994-1999

• Northeast Rugby Union (governing body - NY, NJ, New England)

Treasurer 1997 - 2006

DREW UNIVERSITY ALUMNI ASSOCIATION

• Annual Reunion Committee Member 1987- 1999

• 1978 Class Recording Secretary 2005-present

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