Manager Project

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Sam D. Baines

***** ******** ******, ******, ******** 80138

Contact Phone: 949-***-**** **********@*****.***

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Summary of Qualifications

A dynamic technology leader with a twenty-two year track record of project and program success.

Core Competencies

• Excellent team builder able to create loyalty and intense customer focus

• Data center evaluation, consolidation, and migration expert

• Superb business case documentation skills

• Knowledgeable technology cost manager

• Expert in problem solving and root cause analysis

• Adept in outsourced systems and services

Professional Accomplishments

• Consolidated and migrated over twenty data centers and data rooms and their associated applications throughout my career.

• Virtualized 95% of data center operations for LPS Real Estate Group. The program began with a physical server and storage infrastructure with over 700 servers.

• Reduced data operations cost by $2,100,000 annually while providing additional services and uptime.

• Consulted on a $400M+ data center migration project for a large financial services company. Responsible for planning and sequencing the migration of over 6,000 physical and virtual servers to their new facility.

• Consolidated data operations from four Fidelity National Financial production data centers to a single data center. The project migrated four hosted application operations from Atlanta Georgia, Dallas Texas, Honolulu Hawaii, and Santa Ana California to a newly constructed hardened data center in Chicago Illinois. This consolidation reduced company operational expenses by over $7,100,000 annually.

• Successfully managed multiple P&Ls. Increasing profitability by reducing cost and improving efficiency. In one instance taking an unprofitable services and consulting P&L and turning it into a 20% pretax profitable winner in 4 months.

• Consolidated a systems maintenance operation from 60+ branch offices to a central logistics management operation. This consolidation project was completed in 6 months resulting in an annual savings of over $5,000,000. The savings were derived from efficiencies gained in parts returns to OEM and the reduction of distributed logistics staff.

• Successfully completed a data center migration for Duke Energy Field Services. The project consisted of a complete data center move and upgrade. The upgrade tripled the existing floor space allowing for growth of the clients business technology. The move was completed in a single weekend resulting in zero unscheduled down time. The project was completed on time and on budget.

• Managed four separate Cisco VOIP installations replacing existing systems all producing cost reductions and greater capability.

• Designed and implemented a desktop services help desk at multiple Fortune 500 clients. For example at Centura Health this type of project addressed desk side support, software support, maintenance, desktop installation, move, add, and change support. This program directly resulted in desktop issue resolution time being reduced from 10 business hours to 2 business hours. The client saved an estimated 19,000 labor hours annually.

• Negotiated and implemented a systems rollout for Manpower’s 1,800+ North American locations. This project encompassed installing over 7,200 desktop and server systems to Manpower’s North American offices. We managed all aspects of the project including build to order systems, software image design and testing, system imaging, systems installation, cabling installation, communications installation, client orientation and training, and post installation maintenance. We also completely redesigned the client’s existing help desk to ingrate with vendor support and handle the newly deployed systems. The project reduced the client’s operating cost by $400,000 annually.

Professional Experience

Lender Processing Services

Senior Vice President of Operations, Real Estate Group 8/09-1/12

• Responsible for technology infrastructure operations supporting over twenty customer facing production applications

• Responsible for data center operations and management

• Successfully implemented 95% environment virtualization

• Completed multiple key projects ranging from VOIP implementation, business unit integration, network installation and upgrades, and multiple storage system installations

• Responsible for infrastructure architecture including facilities, storage technologies, and Windows/UNIX/VMware server systems

• Managed uptime and cost of technology operations

Fidelity National Financial 3/03-8/09 (LPS acquisition)

Vice President of Technology Operations, Real Estate Division

• Responsible for directing the technical design and operations for company managing a staff of over 40 engineers and support personnel

• Managed technology procurement and implementation of over $10M in products and services to expand our operational capabilities

• Successfully migrated the data centers of four purchased companies to Fidelity data facilities within six months of acquisition

• Implemented a disaster recovery solution for data center operations. This solution insures operational continuity in case of the failure of the primary data center

International Storage Experts 1/02-3/03

Storage Consultant

• Responsible for sales and storage implementation

• Installed a large SAN implementation for a super computing cluster for an oil and gas exploration company

Sarcom, Inc. Denver, CO 11/01-4/02

Consulting Manager

• Responsible for establishing and growing the Denver area market segment. Generated $246K in services revenue during five month tenure.

• Design and implementation of Consulting and Engineering teams.

• Development of statements of work, proposals, architect for integration design, client and internal status reports.

• Presales responsibilities included:

o Program documentation of deliverables, service level agreements, status reports, change management documentation, and presentations

o Recruitment of consulting and engineering staff, including 6 senior engineers and 21 software engineers

CompuCom Systems Inc. Denver, CO 7/00-11/01

Business Development Director

• Responsible for developing and maintaining business partner relationships such as IBM, Compaq and Hewlett Packard in the Western United States

• Generated $900,000 in new professional and desktop services revenue in 2001

• Generated over $2,200,000 in new professional and desktop services revenue in 2000

• Worked with technology partners to develop integration services opportunities with clients such as Duke Energy, Nutec Sciences, JD Edwards, Level 3, and Centura Health

• Managed sales executives through the service sales and delivery process

CompuCom Systems Inc. Denver, CO 1/99-7/00

Area Services Manager

• Managed costs resulting in a four month profitable turnaround

• Managed a team of over fifty engineers and consultants consisting of desktop engineers, infrastructure engineers, and project managers

• Responsible for managing four profit and loss statements in Colorado, Utah, and Idaho with monthly revenues of over $450,000

• Managed large enterprise scale projects and programs for technology help desk, systems maintenance, deployment and integration of desktop on back office systems

• Responsible for the creation of statements of work for consulting and service projects and programs

• Developed and delivered customer focused pre-sales and operations presentations for installation and migration, help desk, security, and project management services

Vanstar Atlanta, GA 11/96-10/98

Central Area Manager

• Responsible for managing a 24 state territory with over 750 employees, contractors, and managers. My roll was to act as an on the scene advisor to the Area Vice President for accounts requiring issue resolution, contract negotiation, documentation, management of managers and to liaison with internal managers and executives.

• Initiated a laptop and desktop systems maintenance program for Sony technology products. The program educated our Field Engineer workforce on repair methods and guidelines, billing and warranty methods, and customer care.

• Managed large scope contracts with Manpower, Motorola, Sony, and Zurich Financial Services

• Created and implementing new call management procedures that standardized all service activities at Vanstar’s 80+ services locations

• Provided root cause analysis of service delivery issues to Vanstar senior management

• Worked with the Vanstar Solution Center, a large technology help desk to insure that key account Service Level Agreements were be being met and exceeded

Vanstar Colorado Springs, CO 9/95-11/96

Field Services Manager

• Responsible for managing the services team in the Colorado Springs market. The field services team was responsible for servicing clients with operating systems installation and configuration, software installation, and hardware maintenance.

• Managed the MCI account with 15 dedicated systems and field engineers providing installation, move, add, change, and maintenance services in a 7000+ seat environment

• Increased sales by providing additional services to the customer growing monthly revenue from $29,000 to over $95,000 in recurring monthly revenue

• Assisted in drafting new proposals/delivery models to an existing contract adding maintenance services and enhancing the Installation, Move, Add, and Change (IMAC) services we provided

• Developed a scripted installation process for Windows 95 reducing OS and application installation duration from 2+ hours to 45 minutes

United States Air Force, Colorado Springs, CO 5/93-8/95

Missile Warning Systems Supervisor

• Responsible for a system of global surveillance assets that recorded and tracked objects entering and exiting the atmosphere

• Operated a world wide system of circuits and communication equipment

• Maintained a 100% system uptime record during the tour of duty

• Responsible for training and supervision of Airmen for mainframe systems operations, minicomputer operations, and professional development

• Honorably discharged with the Air Force Accommodation Medal, Air Force Good Conduct Medal, Army of Occupation Medal, in addition to other medals and citations

United States Air Force, Berlin, GE 12/89-5/93

Security Manager

• Administered the unit’s human reliability program conducting screening interviews and providing feedback to senior leadership

• Responsible for the base’s Communication Security Program

• Maintained and upgraded multiple voice and data encryption systems

• Awarded the Air Force Commendation Medal for activities while stationed in the Berlin occupation zone

• Responsible for the base’s asset management program tracking over $30M of technology assets

• Consolidated communication center operations during the military withdrawal of Berlin

Technical Areas of Expertise

Applications & Operating systems: Windows Server, VMware, UNIX, Alpha, Cisco VOIP, MS Office, Visio, Project, Sharepoint, Salesforce.com, and many systems management toolsets

Processes: Gartner analysis, Microsoft Solution Framework and Total Quality Management

HW: Background in systems operations and capabilities from HP, Cisco, Unisys, Intel platforms, enterprise storage and networking systems.

Vendors: Prior certifications with EMC, HP, Compaq and Cisco. VMware alumni

Design: Development, delivery of project management training and seminar material for IT departments.

Security Clearance: Prior Top Secret Clearance, Secret Clearance 2003

Certifications

o EMC Storage Solutions 2001 & 2002

o Compaq Enterprise Products 2000 & 2001

o Hewlett Packard Enterprise Solutions 2002

o Gartner Group ROI Consulting Training 1997

o USAF Systems Security school 1991

o USAF Computer Communications/Operations 1989

References

Available upon request

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