Consultant - Project Coordinator

SUNIL KALIAPPAN

***-**, ********* ******** ***********@*****.***

Ottawa, Ontario K2B 7T6 613-***-**** • 613-***-****

PROFILE SUMMARY

• 4+ years of overall IT experience in Carrier Technical Management, Project Management, Software Quality Assurance, Product Support, RF Hardware Design/Testing and in Research and Development.

• Handled key roles by acting as a liaison between RIM and AT&T carrier in driving the launch of new Blackberry smart-phones to market. Implemented Blackberry smart-phones on AT&T carrier network.

• Experienced in testing different Blackberry smart-phones and applications running BB OS – 5.0, 6.0 and 7.0. Also have exposure to i-phone and android smart-phone markets.

• Exceptional interpersonal skills and very fluent in working with cross functional teams.

• Experienced in RF hardware design, implementation and testing of a “Harmonic Radar System”.

• Through understanding of SDLC. Well adapted to Agile Scrum methodology.

• Experienced in assisting carrier technical aspects of a project, build customer relationships, communicate solution strategy, and provide technical expertise and support.

EDUCATION

University of New Brunswick, Fredericton, New Brunswick

¬Master of Science in Engineering (M.Sc.E), Electrical & Computer Engineering, May 2010

¬Manonmaniam Sundaranar University, Tirunelveli, India

¬Bachelor of Engineering (B.E), Electronics & Communication Engineering, May 2004

PROFESSIONAL EXPERIENCE

Software Verification and Validation (Test Specialist) May 11 - July 11

Research In Motion, Ottawa, Ontario

• Worked on Blackberry consumer media applications. Responsible for co-ordinating SI & SV&V test executions. Planned execution of daily smoke test and integration test activities.

• Coordinated “Issue Management” activities for BB media apps with cross functional teams.

• Responsible for reviewing test cases on newly added functionalities and feature/change requests.

• Coordinated test plan activities, test environment setup and carrier related test activities.

• Tested on Blackberry OS 5.0, 6.0 and 7.0 platforms. Performed software verification and validation, software defect investigation, and bug report generation. Conducted transport layer testing – Wifi, Radio.

Graduate Research Assistant Oct 09 - May 10

University of New Brunswick, Fredericton, NB¬

• Accountable for Implementing and designing an alternate diplexer system for a RADAR system.

• Handled test bed setup arrangements and planned test execution.

• Scheduled periodic testing of the new system; recorded logs and generated defect reports.

Carrier Technical Specialist Sep 08 - Sep 09

Research In Motion, Waterloo, ON

• Supported in driving AT&T “Carrier Technical Acceptance” of new Blackberry smart-phones to market.

• Assisted in carrier documentation, compliance matrix, and other project management activities.

• Worked alongside with carrier technical managers in driving carrier technical issues towards resolution.

• Solely led the stability testing stages of Blackberry - BOLD (9000) during AT&T pre-release.

• Coordinated with stakeholders and forecasted handheld device requirements for AT&T carrier.

• Worked closely with the manufacturing teams, QA teams and handled international shipments.

• ¬Coordinated project management activities with cross function engineering teams and business units.

• ¬Coordinated with field test, software test and development teams on driving carrier issues to resolution.

• Assisted with issue management activities, generated reports and submitted to business units.

• Planned and assisted in setting up a stability test bed for pre-released handheld devices.

• Participated in technical meeting with SME’s and engineering teams on root cause analysis.

• Travelled to other RIM facilities to coordinate carrier test activities. Visited carrier network locations for client side demo, presentation and testing.

¬Research Affiliate (RADAR Project) May 07 - May 08

Agriculture and Agri-Food Canada, Fredericton, NB¬

• Worked on the development of a portable harmonic radar system.

• Played a vital role in coordinating system requirement analysis, design, testing and maintenance.

• Handled interaction with multiple teams and arranged regular field tests with the prototype.

• ¬¬Established correspondence with system technical architects and prepared Radar manuals.

• Coordinated test activities, and provided inputs on alternate testing methodologies.

Senior Technical Analyst Dec 05 - Jul 06

Sutherland Global Services, Chennai, India ¬

• Worked on Microsoft project, handled and coordinated Windows XP platform issues.

• ¬Coordinated with research teams, technical leads and senior techs to drive escalated customer issues towards resolution.

• Also handled other technical issues related to operating system and windows networking.

• Monitored team performance and recommended KB (Knowledge Base) articles to Junior Techs.

• ¬Followed up with customers on resolved issues (closed by the team), monitored “Quality of Support”, and worked closely with QA teams on improvement. ¬Trained, assisted and supervised Junior Techs.

Support Engineer (Applications) Oct 04 - Nov -05

CSS Corp, Chennai, India

• Configured/Troubleshot on Linksys wireless routers, access points, bridges, print-servers, managed/unmanaged switches, gaming adapter and other specialty products.

• Tested different 802.11 b/a/g/ devices and performed firmware upgrades.

• Diagnosed/resolved client technical problems and system conflicts. Handled wireless encryption and channel configuration issues.

• Recognized as valuable team member, chosen by committee to increase skill-set and priority. Earned reputation as top performer with top CSAT score.

• Conducted ongoing trainings on new product features.

SKILL SET

Tools MQC, DevTrack, MKS Integrity, Bugdisp, Perforce, Javaloader.

Office Tools Microsoft Project, Visio, Word, Power-point, Excel, Outlook

Programming Languages C, Verilog HDL

GUI/IDE/Testing Tools Flash, Photoshop, Dreamweaver, Eclipse, WinRunner

Test Equipments VNA Agilent-PNA-X Series, HP-8510B, Spectrum analyzer

Simulation Softwares MW CST Suite, ADS, Labview, gEDA PCB Designer, Mat Lab

Platforms Windows, Mac OS X, Ubuntu (Linux Based)

AWARD AND ACTIVITIES

• “Best Performer Award”, CSS Corp, Slash Support Ltd, 2005

• ¬Member, AEEGS (Association of Electrical Engineering Graduate Students), Fredericton, NB.

• ¬Volunteered in social service activities (Gujarat Earth quake relief fund, Blood Donation camps, N.S.S)

• Organizer - ELECTROZA symposium 2003; captained school and college basketball teams

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