Customer Service Supervisor/Office Manager

***** ********

Southgate, Michigan

734-***-**** ***********@*****.***

Carol Demeter

Objective To obtain a management level position

Experience 2005-2009 U. S. Steel Corp Great Lakes Works

Community Resources Coordinator – Public Relations Department

 Company representative at all community and local political events.

 Developed and coordinated all fundraising events to benefit the company’s annual charities.

 Facilitated company relations with local businesses, neighboring communities and other local organizations.

2003–2005 U. S. Steel Corp Great Lakes Works

Customer Service Supervisor – Planning Department

 Supervised Office & Technical staff of 11 to ensure order accuracy and timeliness of steel delivery to customers.

 Negotiated with dozens of steel processing facilities for line time to ensure on-time delivery to major automotive companies.

 Facilitated morning warehouse meetings with GLW shipping personnel to coordinate moving steel to local warehouses to keep GLW ship floors open for new production.

2001–2003 National Steel Corp Great Lakes Div

Regional Manager – Processing Partnerships Group

 Managed Office & Technical staff of 5 to ensure work order information is accurately and promptly sent to all Processors

 Controlled the stock listing and application of Non-prime inventory

 Represented PPG Group at Ford and General Motors Improvement Team meetings.

 Selected appropriate Outside Processors for all new orders based on logistics, price, quality and delivery.

 Secured proper Processors and expedited all “reclamation” work instructions.

1997–2001

Customer Service Supervisor – Planning Department

 Supervised the Customer Service staff and their performance.

 Interacted daily with Sales Department and mill scheduling to expedite on-time delivery to all customers

 Compiled weekly “On-time Delivery” reports

1995–1997

Order Entry Coordinator – Planning Department

 Assisted in testing and replacing Mill Order Entry System with Common Order Entry

 Participated in building and maintaining COE Tables

 Helped with the implementation of “Change Control” in the COE System

1984–1995

Order Entry Clerk – Planning Department

 Entered all Sales Order information into Mill Order Entry system.

 Checked all printed orders for accuracy before distribution.

 Acted as move-up Supervisor when needed

1976-1984

Shipping Clerk – Transportation Department

 Assigned invoice numbers to all shipments leaving the mill.

 Prepared the re-cap report for all shipments

Education 1999-2000 Henry Ford Community Dearborn, MI

• Business Administration

1975-1976 Ferris State University Big Rapids, MI

• Court Reporting

Contact this candidate