Manufacturing Manager

CHRISTOPHER J. COLLINS

** *** *****

NORTH KINGSTOWN, RI 02852

PHONE: 401-***-**** E-MAIL: *************@*****.***

QUALIFICATIONS SUMMARY

Articulate, analytical and results-driven service manager with a demonstrated track record of achievement and experience in delivering the highest standards of professional excellence in the automobile service industry. Master’s candidate seeking to leverage past experience with education in supply chain management. An exemplary track record of success cultivated by an impassioned work ethic should indicate future performance excellence. Extraordinary capacity to multitask, manage competing priorities with ease while achieving organizational objectives. Respected team leader with the innate ability to inspire confidence at all levels.

 Proven decision-maker with the ability to sustain a high level of performance and results through effective planning and superior organizational skills.

 Effective team leader experienced in establishing objectives and determining priorities, with demonstrated skill in building top-performing, customer-focused teams.

 Resourceful problem-solver who understands the importance of leading projects through from inception to implementation.

 Relevant Master’s Courses Completed: Quality Management [TQM/QMS, Kaizen], Statistical Process Control, Operational Decision-Making Tools/Acceptance Sampling, Capacity Planning, Supply Chain Management, Facility Management, Accounting, Strategic Management, Project Management, and Ethics.

AREAS OF EXPERTISE

 CONSULTIVE SELLING  LEAN MANUFACTURING  CUSTOMER RELATIONS

 FORECASTING  PLANNING  TIME MANAGEMENT

 PLANNING  NEGOTIATION SKILLS  QUOTA ATTAINMENT

 STAFF SUPERVISION  TRAINING  TRAINING

 COST CONTAINMENT  PROJECT MANAGEMENT  CONFLICT RESOLUTION

PROFESSIONAL EXPERIENCE

FINE DESIGNS, North Kingstown, RI 2008-2009

Outside Sales Representative

 Led sales and business development strategies to drive market and revenue growth capitalizing on exceptional communication, relationship building and customer service skills.

 Responsible for forecast planning and attainment.

BAILEY MOTOR SALES, North Kingstown, RI 2000-2007

Service Advisor

 Managed the day-to-day service operations including the scheduling and authorization of automotive repairs, coordination of work schedules and technician training.

 Provided escalation path as point of contact for customer service complaints and conflict resolution issues. Maintained all warranty documentation for every repair order.

TARBOX PONTIAC-JEEP, North Kingstown, RI 1994-2000

Service Manager (1997-2000)

Service Advisor (1994-1997)

 Directly responsible for achieving established sales goals and objectives in managing shop fixed operations and staff of 13.

 Accountable for all warranty administration and repair order/warranty analysis and documentation.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Master of Science Candidate (2010) ▪ Operations Management

New England College, Henniker, NH

Bachelor of Science Degree ▪ Industrial Engineering

University of Massachusetts, Amherst, MA

Training and Certifications

ASE Certified Service Advisor ▪ ASE Certified Master Technician

Primary Leadership Development Course (PLDC) ▪ Distinguished Honor Graduate in Air Defense

Military

Sergeant, United States Army ▪ Training NCO Camp Stanton, Korea

TECHNICAL SKILLS

MS Word ▪ MS Excel ▪ MS PowerPoint ▪ Internet ▪ Email

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