R.Cristan's Manager 1 of 2

ROLAND CRISTAN 951-***-**** ******.*******@*****.***

MANAGEMENT

• Executive Manager with comprehensive experience in work scheduling, staffing, supervisory tasks (coaching, guiding, counseling, administering discipline) and the facilitation of data collection and reporting related to performance.

• Skilled at leading people to develop analytical, decision-making, and problem-solving skills to create an empowered workforce.

• Particularly strong in conveying a sense of urgency while being able to multi-task in a fast-paced environment and being results orientated.

• Experienced in collecting value-added data through systems and reports to track performance and align against goals.

• Effectively communicate upwardly and laterally on all essential matters using the proper written or verbal medium.

• The ability to motivate, mentor, coach and influence people; how to give effective feedback, with follow-up for results; and the ability to work effectively in a networking structure.

• Maintain positive customer relation contacts- both external and internal.

ADDITIONAL KEY AREAS OF EXPERTISE

Relationship Building Time Management Computer Proficient

Vendor Relations Budgeting Team Building

Creative Recruiting Market Analysis Staff Development

Work Experience

W.J Conlon & Son’s 1991 - 2006

General Manager

• Developed plans for the efficient use of materials, equipment and employees.

• Created a climate of open communication and innovation to generate ideas for improvement.

• Analyzed problems identified alternate solutions and recommended and implemented methods, procedures and techniques for resolutions.

• Responsible for control of all budget line items and investigating all avenues to exceed and improve division’s bottom line.

• Participated in continuous process improvement efforts in the facility as well as the overall Logistics Network on an ongoing basis to improve daily.

• Established the identification of quality improvement and cost reduction programs.

• Managed work schedules (vacation, holidays) for hourly and salaried non-exempt employees.

• Executed Company policies and procedures, plant wide safety rules and employee rules of conduct.

• Implementation and achievement of division’s goals and objectives, made sure they were communicated to all levels of production.

• Responsible for the maintenance of safety and sanitation standards for the facility to ensure proper and legal use/disposal of all items within governmental regulations.

• Evaluated and prioritized the daily shift workload demand and made plans for proper execution and manpower/equipment utilization.

Key Accomplishments

• Was recognized by owner as the most valuable asset to my division

• Received 12 awards for outstanding performance while achieving the yearly top producer’s team reward 12 times within fifteen years.

Macy’s Logistics and Operations 2006 - 2009

Furniture Repair Department Manager

• Developed a furniture repair team that consisted of existing Macy’s associates, Robinson’s May associates and W.J Conlon & Son’s associates to become one productive team.

• Evaluated and authorized expenses to ensure cost effectiveness of all purchases.

• Collaborated with the management team to align all processes and procedures, identifying opportunities to strengthen area performance and executing improvement initiatives.

• Conducted vendor clinics on damaged/defective goods along with vendor representatives to determine the most effective procedures and processes.

• Evaluated performance, made salary recommendations, and administered disciplinary actions consistent with company policy.

• Developed an expansion plan to establish standardized operational procedures to maximize quality control, vendor reviews and repair processes.

• Facilitated product knowledge training classes for customer service and delivery personnel.

• Identified action plans to reduce payroll expense by streamlining process and improvement flow.

• Provided process improvements through the use of six-sigma methodologies.

• Assisted in supporting facility KPI’s which consistently met/exceeded established goals, including but not limited to safety, quality, production and maintenance.

• Maintained daily reports that are established to measure daily, weekly and monthly KPI’s.

• Ensured all accident investigations, reporting and safety communications are complete, accurate and timely.

Key Accomplishments

• Recognized as District Manager of the Quarter in 2007 for the best turnaround of a group of 26.

• Established an effective relationship with vendor representatives.

• Re-aligned the complete department for future growth.

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EDUCATION

• Six Sigma Overview, Macy’s Department Stores, 2006 – 2009

• Mohawk Leather / Upholstery Repair Training, 1990 , 1998

• Mohawk Wood Repair Training, 1992 , 1998

• Full knowledge of Microsoft Office applications in Word, Excel, and Access.

Available for Travel or Relocation

References Available upon Request

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