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Customer Service Sales

Location:
United States
Posted:
August 15, 2012

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Resume:

JOSH WILDER

*** *********** **.

Batesville, AR 72501 Phone 870-***-****

E-mail: ze92x2@r.postjobfree.com

EDUCATION

**-** ** ******* ********** of Graphic Design

Art Institute of Pittsburgh, PA GPA 3.5

1/04-4/04 Associates of Applied Science in Supply and Logistics

Ft. Lee School of Supply and Logistics Ft. Lee, VA GPA: 3.8

WORK EXPERIENCE

2-12/ Present Co-owner/Operator

Independence Tint & Auto

Co-own and operate window tinting and auto glass repair business, also design commercial signs and graphics along with auto graphics. Managed small team of employees and oversee all operations and handle all accounting and office work. Design and Install both Commercial and Auto graphics. Head designer of several commercial graphic accounts. Achieved great success with fast and accurate customer designed projects. Achieved great success in sales and profit plan by controlling expenses, working capital, inventory, shrinkage and growing net contribution. Focused on customer service by ensuring that high service standards are maintained and customer issues are quickly and efficiently resolved.

• Maintained a high level of associate engagement through effective leadership.

• Maintained an understanding of local market, operations based selling and customer base.

• Ensured that the appearance of the store's exterior and interior, including merchandizing displays, are maintained to required standards.

12/06-1/12 Owner/ Operator/ Graphic Designer

Demented Toyz Custom Cars & Accessories, LLC Batesville, AR

Developed excellent communication skills to provide customers with top customer service. Distributed inventory and specialized in paint and various custom work. Overlooked all operations and drove great increase in sales and profits for the past three years. Headed the tint, sign and graphics departments, managed several customer accounts.

4/07- 1-08 Sales Associate

Sherwin Williams Batesville, AR

Achieved sales and profit plan by controlling expenses, working capital, inventory, shrinkage and growing net contribution.

• Focused on customer service by ensuring that high service standards are maintained and customer issues are quickly and efficiently resolved.

• Maintained a high level of associate engagement through effective leadership.

• Maintained an understanding of local market, operations based selling and customer base.

• Ensured that the appearance of the store's exterior and interior, including merchandizing displays, are maintained to required standards.

Developed exceptional working relationship with regular paint contractors and provided excellent service for new customers by offering timely and friendly service.

• Processed cash and credit transactions through Point of Sale (POS) terminal.

• Tinted paint, matched paint and stain colors and made product recommendations to customers.

10/04-8/06 Supply and Logistics Specialist

U.S. Army Camp Pike, Little Rock, AR

Job included managing all warehouse operations, which included expediting and receiving supplies that were essential for the mission at hand. Ensured proper security and maintenance were maintained. Great customer relation skills and computer skills. Displayed great leadership qualities and skills.

1/04-8-06 Supply and Logistics Specialist

U.S. Army Ft. Carson, CO

Managed and maintained essential supplies for the mission at hand. Purchased supplies, managed a small work force and supplied many units with the proper tools and supplies. In charge of transportation of troops to mission assessment trainings. Kept constant communication with higher in command. Managed and maintained arms room, supplied weapons to soldiers and ensured proper procedures for security and maintenance of the weapons.

5/00-12/03 Machine Operator

Concord Specialty Corrugated Batesville, AR

Used excellent communication skills to provide customer and employee support. Managed and operated machinery and displayed great computer skills with keeping daily computer logs for the company. Packaging and expediting of customer Products.

2/97-2/03 Infantry Soldier

U.S. Army Arkansas National Guard Batesville, AR

Member of an elite group of individuals that trained and deployed for world wide missions. Displayed outstanding Leadership skills; In charge of various squads of fellow soldiers.

Assisted in the performance of reconnaissance operations. Employs, fires, and recovers anti-personnel and anti-tank mines. Locates and neutralizes mines. Operates, mounts/dismounts, zeros, and engages targets using night vision sight. Operates and maintains communications equipment and operates in a radio net. Operates in a NBC contaminated area. Constructs field expedient firing aids for infantry weapons. Performs as a member of a fire team during a movement to contact, reconnaissance, and security, an attack, defense, situational training exercises and all infantry dismounted battle drills.

PROFICIENCIES

Excellent Oral and Written Communication

Strong Knowledge of Computer Hardware and Software

Microsoft Office Suite (Word, Excel, PowerPoint, Access, Excel)

Windows (95/98/2000/XP, Vista, 7)

Adobe Illustrator, Advertising Layout and Design, Quark Xpress, Auto Cad, Corel Draw and Paint Shop Pro, Adobe Creative Suite 5.1, Tint Tek 20/20, Sign Lab, Flexi Sign Pro 7, Flexi Sign 10.

AWARDS / ACHIEVEMENTS

Received 2 Army Achievement Medals, Armed Forces Expeditionary Medal, Army Service Ribbon, Army Reserve Component Overseas Training Ribbon, Armed Forces Reserve Medal with (M Device); Expert Marksmanship Qualification Badge with Grenade Bar, Sharpshooter Marksmanship

Received The Quartermaster General School Diploma.

Received Honorable Discharge from the U.S. Army.

ORGANIZATIONS

Arkansas Army National Guard (1997-2003)

Member of the Veterans Association (1999-Present)

Community Service

Volunteered at Extreme Kids Basketball Program as Head coach

Volunteered at I.C.Y.A.A. sports programs as Head Coach (Basketball, Baseball, T-ball)

REFERENCES

References available upon request



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