EDUCATION Axia College of University of Phoenix November 2007–March 2009
Associates of Arts in Communications
Georgia State University August 1997–May 1998
Communications Courses
EXPERIENCE Adecco 2008–Present
Technical Writer: Write contextually appropriate Web content and negotiate content revisions. Ensure content compliance with editorial guidelines. Restructure marketing and support content including FAQs and online help. Extend content to international country sites and coordinate translations. Perform quality assurance checks (QAs) on published content. Gather information, interview, and integrate review comments from many sources on a multi-disciplinary team. Coordinate with managing editors and subject matter experts (SMEs) to produce white papers and document in-house policies and procedures.
Content Strategist: Work with project sponsors, Managing Editors, and related IC disciplines to understand content impact and project scope. Evaluate project requests at granular level and deliver content impact assessment document. Determine business value of localization requests, negotiating specifics.
Information Architect: Understand content matrix containing asset-level detail, including metadata values that govern content behavior (placement within site structure, geographic distribution, translations). Publish and troubleshoot source and translated content in test environments. Deliver Web content within content management system (CMS). Manipulate matrix of new and existing content properties. Upload graphics files including .gif, .jpeg, .jpg, PDF, and Flash format.
Refined Living 2007–2008
Managing Editor: Set the strategic and creative direction for a website and special interest topics. Work creatively with staff, volunteers, and others to create unique opportunities for interaction between the Website and other communication vehicles. Manage the features calendar.
Axia College of University of Phoenix 2007–2008
Forum Contributor: Contribute meaningful comments to discussions, draw out members in the community through queries, and develop topics of discussion for moderation.
Writers Research Group 2007–2008
Article Writer: Author over 30 articles to increase traffic to the Ehow.com website. Adhere to house eHow Style Guide. Self-edit articles prior to submission. Research and develop topics for “How to” articles. Write articles focused on SEO (Search Engine Optimization) key words. Fact-check articles for accuracy.
Arrow Exterminators 2007–2007
Communications Writer: Authored persuasive and eloquent sales proposals, launched direct mail advertising campaign and “Pest Watch Newsletter”, and created first commercial marketing brochure for sales team. Brainstormed and implemented seasonal incentives and giveaways for promotions, and identified categories of business for direct marketing initiatives. Responded to RFPs (request for proposals); and formed white papers to emphasize company’s service and product solutions.
InContents 1999–2007
Content Consultant: Wrote original web content for new products. Created captivating tag lines for promotions, redesigned content layout, and constructed sub-navigation (sub-nav). Modified current web content, increased web traffic to SouthernLincWireless.com website, which enhanced quality and frequency of user experience.
Copyeditor: Edited Master’s Degree thesis papers and reports, formatted reports for MLA and APA styles, reviewed external sources, and edited content.
Employment Consultant: Wrote resumes and cover letters, directed mock interviews, created interview guidelines and employment manuals.
RKS Interactive 2005–2006
Copywriter: Developed copy for diverse websites and print materials, edited client copy for grammar, flow, consistency, and target audience. Interviewed SMEs (Subject Matter Experts) for business requirements and simultaneously tailored Web pages, banner ads, and promotional e-mails for B2B clients.
Project Manager: Developed and revised marketing, web and branding content materials. Interpreted business requirements, project scope and written estimates. Managed task completion, timelines, and deliverables focus on project completion.
The Adaptive Learning Center for Infants and Children, Inc. 2003-2004
Office Manager: Contributed content to website, originated accurate meeting minute documentation, and edited and formatted Occupational Therapy Developmental Assessments.
SOFTWARE Microsoft (XP, Word, Excel, PowerPoint, Outlook), Interwoven CMS, SnagIt, HTML, XML, DTML, CSS, Adobe (Acrobat, Macromedia Dreamweaver), PDF Creator, Desk PDF, QuickBooks, Quicken, Pest Pac, Branch System, Medisoft