Administrative/Executive Assistant/Office Manager/HR Assistant
Resume:
Joyce C. Walters
***/***-**** (H)
***/***-**** (C )
Professional Experience
Habitat for Humanity of Greater Indianapolis, Inc. February 2000-present
Indianapolis, IN
Faith Relations Coordinator August 2007-present
Identify recruit and nurture faith-based organizations to support the Habitat for Humanity Ministry by providing financial and non-financial resources. Become involved and work with diverse individuals, groups, organizations and entities; Coordinate faith-based organizations to provide devotions and /or lunches for volunteers at all build-sites; create ways to demonstrate appreciation for our partners; establish non-build relationships with faith organizations, including regular meetings; provide promotional materials, make presentations and offer encouragement; identify educate and coordinate sponsors to participate in builds; provide proven leadership experience, manage customer base.
Executive Assistant/HR Manager April 2006-August 2007
Added additional duties including but not limited to: Administer all HHGI policies; monitor and adhere to attendance guidelines; handle HR projects; maintain employee files; maintain and report employee attendance records accurately to payroll administrator; send information to payroll administrator for payroll processing; process employment and other forms as required (PTO requests, employee verifications, etc.); coordinate and monitor FMLA and Short Term Disability paperwork; coordinates background checks and testing of applicants; conduct new employee orientations; coordinate programs related to insurance benefits (enroll new hires, process changes, troubleshoot problems and communicate information to employees; assist in coordination and implementation of HHGI policies, procedures and practices.
Executive Assistant February 2000-August 2007
Provide administrative assistance to Executive Director with minimal instruction or supervision, including but not limited to: maintain accurate information on board members, prepare for monthly board of directors meeting, maintain /update executive director’s calendar upon request; also provide administrative assistance to staff when needed; handle incoming telephone calls, keep office machinery operational, pick up mail at post office, bank deposits, oversee the weekly cleanup of building provided by outside contractor, order all office supplies, accept all office related deliveries, maintain security operation of gate and alarm security codes and keys, maintain and update phone system, verify all property utilities are transferred after home closings; maintain employee personnel files, obtain and report employees’ attendance/paid time off records, accurately report personnel changes to HR administrator, maintain updated employee manual, answer employee questions on employer provided benefits.
Conseco Companies, Inc. September 1996-November 1999
Carmel, IN
Senior Policy Administration Benefits Analyst
Assisted manager, performed supervisory duties when needed. Researched and resolved problems for corporate field support and department of insurance promptly, interacted with systems support regarding systems problems, computed and processed insurance surrenders, loans, dividends and other related policy values; answered written and verbal inquiries by customers and insurance agents, assisted in training of new department employees; tested new processing systems.
Orthopaedics Indianapolis, Inc. August 1995-September 1996
Indianapolis, IN
Disability Team Leader
Answered written and verbal inquiries regarding patient’s medical condition; reported on various stages of return to work, including work-related and non-work related insurance companies – patients, employers, insurance companies – as well as internal customers – employees and physicians; answered multi-line phone, located and filed charts, completed insurance forms and provided necessary correspondence in all areas of disability; computer-linked hospital records to office; team leader duties also included training of new departmental employees, coordinated work flow, delegated special projects and priority work, under guidance of supervisor help solve daily problems and implement new policies/procedures.
PSI Energy, Inc. November 1986-March 1995
Plainfield, IN
Human Resource Services Representative
Expanded short term disability program working extensively with employee, supervisor and physicians to return employees with non-work related disabilities to work as soon as possible without hindering their recovery, assisted in all areas of workers’ compensation; updated employee handbook and interpreted company policies for employees; updated retiree directory and handbooks; retirement awards; continuation coverage (COBRA) eligibility and coordinated change of beneficiary upon request for life insurance; determined eligibility of employees’ dependents; collected documents necessary to pay group life insurance death claims; verified and paid billing for life insurance; communicated personal accident insurance and filed claims; provided written communication to employees upon retirement; working knowledge of flexible benefits, answered employee questions on most aspects of employee benefits.
Education
IUPUI 2005-2006 Indianapolis, IN
Completed Human Resources Certificate Program
Daytona Beach Community College 1973-1975
Daytona Beach, FL
General courses towards Associates Degree
Seabreeze High School 1971-1973
Daytona Beach, FL
College prep classes, graduated summa cum laude
Treasurer of Future Business Leaders of America (FBLA)
Roxbury High School
Succasunna, NJ 1970-1971
College prep classes
References
Upon Request
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