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Customer Service Engineer

Location:
Greenville, SC
Posted:
August 23, 2012

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Resume:

MARY NEVILLE

**** ******** ** ***. **, Spartanburg, SC 29301

864-***-**** zd0xam@r.postjobfree.com

Responsible and highly motivated cad operator seeking a challenging position in AutoCAD drafting … eager to learn new skills…goal driven with high standards of achievement … excellent time-management skills with the ability to meet deadlines … ability to interact with people at all levels within an organization.

DEMONSTRATED AREAS OF EXPERTISE

AutoCAD Team Player Strong Money Handling Skills

Excel Typing and Telephone Skills Strong Problem Solving Skills

Access Cross Functional Communications Time Management

Word Office Experience Strong Organizational Skills

20/20 Design Center Attention to Detail Ability to Prioritize /Multi Tasking

Self-Starter Responsible /Dependable Customer Service Experience

Computer Proficiency Lifetime Learner Highly Motivated

EDUCATION

St. Charles Community College, St. Peters, Missouri

Associate of Applied Science, Architectural Technology/Computer Aided Drafting

Associate of Arts

GPA: 3.8/4.0 - graduated Magna Cum Laude, December 2007

Relevant courses:

Architectural Drafting I & II Piping Drafting Physics Descriptive Geometry

Drawing I HVAC Drafting Intro To Engineering College Algebra

Engineering Drawing I Civil Drafting Technical Writing Structural Drafting

Construction Materials Electrical Drafting Logic Trigonometry

AWARDS, HONORS AND LEADERSHIP ROLES

Team Depot (Community Volunteer Projects)

In Focus Team Member (Dedicated to Store safety and shrink)

Home Depot Associate of the Month, September 2009 and June 2011

Gold Status (2nd time) - Home Depot Homer Award –Total Homer Awards: 21

Platinum Status (12)-Home Depot Homer Award- Top Status (Store associates who consistently go above & beyond)

State Winner (Highest Honor) for Breaking Traditions Award, 2006

Missouri’s award program for non-traditional career technical students

Received Outstanding CAD Student of the Year, 2004/2005

National Dean’s List

Outstanding Service award, Phi Theta Kappa, 2005/2006

President’s Volunteer Service Award, Gold (over 500 volunteer hours in 12 months), 2005/2006

Second Place-CAD/CAM student work exhibit, 2006

Vice President for Service Hallmark, Phi Theta Kappa, Alpha Xi Chi Chapter

• Five-stars of a five-star enhanced membership

Assistant Girl Scout Leader, 1996- 2007

WORK EXPERIENCE

Siegmund & Associates, Spartanburg, South Carolina Jan 2011 - Current

DRAFTER

Contract work, as needed position. Utilize computer-aided drafting (CAD) techniques and software (AutoCAD 2010) to produce 2-D & 3-D drawings for piping & mechanical skids from schematics and hand drawings from engineer, Make changes to drawings per client specifications, Assemble 3-D parts and modify simple 3-D parts in drawings, Add title blocks and annotations including dimensions and callouts to drawings, Set up viewports and drawing templates in paper space, Compile Bill Of Material spreadsheets in excel and inserted into drawings, Perform internet and supplier research for parts specifications

Home Depot, Spartanburg, South Carolina Oct 2008 - Current

SALES/CUSTOMER SERVICE

Greet and assist customers as Kitchen /Bath and Plumbing Specialist. Pre-qualify customers and set appointments for the Kitchen Designer. Create basic kitchen and bath designs in 20/20 design center (kitchen/bath design program). Sell in-store items, Process customer orders for online items, special order items, appliances, custom cabinets & countertops, Evaluate customer concerns and resolve problems to customer satisfaction, Solve customer’s project needs and Provide customer assistance in all departments as required, freight pack-out/pack-down, bay sequencing, no home reports, set showroom to plan-o-gram, inventory prep, operate all machines per customer specifications

PK Certifications: (Home Depot product knowledge certification) Certified in all departments/machines & backup cashier

Cochran Engineering, Wentzville, Missouri Jan 2008 – June 2008

AUTOCAD DRAFTER

Utilized computer-aided drafting (CAD) techniques and software to produce plans and profiles for civil engineering and site work relating to residential subdivision design, commercial property development, intersection improvements and parking facilities

Created and edited engineering drawings from rough sketches, blueprints, verbal instructions and redlines

Assembled technical documents for submittal packages

Delivered proposals and submittal packages to clients

Under direction of supervising Engineer, used Eagle Point software to create profile drawings of storm and sanitary sewers and roadways

Delivered plans and drawings to permitting and approval authorities

Filed project documents in the project folders

Imported design files

Worked with paper space and model space in AutoCAD

Used KIP 250 scanner and KIP 2000 plotter to scan existing drawings and create electronic copies

Created preliminary boundary exhibit drawings showing survey boundaries using coordinates from county records

Under direction of Survey Engineer, investigated and documented existing sites and buildings as required to generate new construction documents

Assisted engineers with drafting and redlines for civil land development projects

*Projects included site improvement plans – site and utility plans, grading and drainage plans, landscape plans,

SWPP plans and drawing details

St Charles County Pet Adoption Center and County Animal Control, Saint Charles, Missouri July 2006- Dec 2007

GOVERNMENT SERVICE REPRESENTATIVE II

Performed pet adoptions, customer service, animal control dispatch, and general clerical assistance to department staff

Lake St. Louis Community Association, Lake St. Louis, Missouri 2002-2004

ARCHITECTURAL CONTROL COMMITTEE, CODE ENFORCER

FRONT DESK/CUSTOMER SERVICE REPRESENTATIVE

Worked for a private Community Association responsible for homeowner relations

Reviewed architectural plans, Inspected properties for Covenants & Restrictions conformity and presented to committee for approval, Presented application to ACC board, Prepared approval-denial letters & permits, Handled all customer communications on architectural alterations and code enforcement, Received payment of association dues and other amenity fees, Collected and organized applications for Association membership, Issued membership cards

ADDITIONAL EXPERIENCE

Ann’s Bokay Korner Florist, Wentzville, Missouri, FLORAL DESIGNER/ CUSTOMER SERVICE

Schnucks Market, Wentzville, Missouri, FRONT END CHECKER

Maui Blooms, Maui, Hawaii, BOOKKEEPER/CUSTOMER SERVICE

MTI Vacations, Maui, Hawaii, CUSTOMER SERVICE

Various resort hotels, Maui, Hawaii, BANQUET WAITRESS & BANQUET BARTENDER

Totton Construction Company, St. Croix, US Virgin Islands, CONSTRUCTION CREW WORKER

Swashbuckler Restaurant, St. Croix, US Virgin Islands, MANAGER/BOOKKEEPER/WAITRESS/COOK/BARTENDER

Howard Savings & Loan, Evanston, Illinois HEAD TELLER



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