Customer Service Manager

Lesleigh Shaw Ph: 214-***-****

*** *. ********* **. #**** Dallas, TX 75214 Email: ************@*****.***

QUALIFICATIONS & EXPERIENCE

Commitment to detail, high standards, and a passion for providing excellent customer service and operations management. Demonstrated aptitude to lead, motivate, train, and work with team. Strong work ethic. Excellent communicator, organizer, and problem solver.

Sunrise Baking Company Dallas, TX

2004 – Aug 2010

Office and Operations manager in 2004. Ownership in 2006. The business was established in 1973 with a focus on the niche market of specialty dietary foods. Managed client base of over 14,000+ customers. Featured in DFW publications including D-Magazine and DailyCandy.com. Shipped orders throughout the U.S and Canada.

• Office management included accounts receivables, payables, and reconciliation including planning, monitoring, forecasting, and financial reporting.

• Operations management included inventory management, purchasing, stocking and display.

• Participate in sales and promotional activities, both in-store and area marketing events.

• Special projects; cost-saving initiatives, and cost analysis research to support financials.

• Directed and managed six (6) employees. Conducted weekly office meetings to enhance team productivity and identify potential problem areas that could delay product delivery.

• Responsible for new hire and contract employee orientation including, scheduling and training.

• Strong ability to manage multiple tasks and successfully met required product shipments timelines.

• Excellent verbal and written communications. Positively respond to customer requests and concerns.

• Worked with external vendors. Prepared agreements and contract documentation.

• Made daily local deliveries to business, retail, and individual customers.

• Extensive computer use of Microsoft Word and QuickBooks.

Roy’s Natural Market Dallas, TX

2002- 2004

Salesperson. Cashier. Office Projects. Gained expertise with new and existing clientele on nutritional information. Worked with exclusive client base on special orders and dietary requests. Responsible for promoting and encouraging sales as well as cashiering and clerical duties.

• Gained subject matter knowledge on vitamins and nutritional issues.

• Responsible for daily and weekly inventory, stocking, research, and re-order services.

• Maintained high level of individual service to exclusive customer base.

• Followed detailed procedure to open and close store.

• Sales promotions and customer product education.

Education: Blinn Jr. College, Brenham, TX 2001-2002

Certified/Registered Food Service Manager

Computer Skills: Completed PowerPoint and Excel Classes Horizon Learning Ctr. June/2010

Activities: Tennis, Community Volunteer at The Bridge, Dallas, TX

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