Customer Service Security

Latoyia Gray

**** **** **** ****** *******, Illinois 60617 Phone cell 773-***-**** hm 773-***-**** Email *************@*****.***

Objective: To obtain a position that will utilize my skills and promote growth.

Skills: Customer Relations Mail Sorting/Distribution 10 Key Calculator Security

Microsoft Office Data Entry Scheduling Child care

Experience: Casa Kirk

2010-2011 Security Officer

•Answer all incoming phone calls for client.

• Monitored & log into cameras and monitor all areas.

•Responsible for the safety of residents.

•Check in all visitors and residents, activate and deactivate alarm system

Home Depot

2006-2008 Customer Service Representatives

•Responsible for customer satisfaction, duties included answering customer queries, problem solving and providing detailed information on new products.

•Processed customer payments which included cash, checks, credit and debit cards.

•Assisted in the training of new customer service representatives and associates.

2006-2010 Child Care Provider

•Responsible for enhancing the development of children.

•Interact with children, prepared nutritional meals & snacks.

•Prepared daily activities & educational trips for children.

Honor Guard Security All Point Security

2005-2006 Security Officer 2003-2005 Security Officer

•Examined gates, doors and windows to determine the security and prepared reports.

•Patrolled on foot or in vehicle to assure the security of assigned areas.

•Provided escort services to visitors and customers.

•Performed routine checks of street lights and emergency call boxes to ensure proper functioning.

• Inform and warned violators of rule infractions like smoking, loitering, carrying forbidden things.

Motley’s Moving & Cleaning Co.

2000-2003 Receptionist

• Answered phones, managed mail, switchboard, and responded to emailed and faxed inquiries.

• Drafted correspondence scheduled meetings and booked appointments.

• Coordinated mass mailings, identified potential clients and followed up on leads.

• Maintained computerized inventory of all parts, supplies, and products.

• Prepared invoices and proposals for new contracts and clients.

Education: University of Phoenix 2007-2008 Human Service Management

South Shore High School Graduate

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