Manager Project
Resume:
RENITA L. ZIDANI
Kendall Park, NJ 08824
C-732-***-**** ********@*******.***
SUMMARY
Results-focused management professional who is offering more than 10+ years of military and non-military experience in senior-level leadership in the Information Technology Industry. Displayed excellent analytical, interpersonal, and leadership skills. Proven ability to manage and motivate on-shore and off-shore technology resources, and develop innovating approaches to processes.
PROFESSIONAL EXPERIENCE
SIGNATURE CONSULTANT., NJ Present
Technical Delivery/Release Manager
Provide enterprise level release Management consulting services for Bank of America Merrill Lynch Wealth Management global applications to various software environments.
• Managed the infrastructure and operations release, process end-to-end, from the planning of release content through to actual release deployment to production
• Monitored and helped coordinate progress of software release phases by partnering with stakeholders and employing appropriate ITIL best practices and process improvements.
• Identified scope and content of all approved changes, and the release requirements for successful deployment to production environments.
• Prioritized, planned and scheduled release activities and documented and tracked all release planning activities
MERCK & COMPANY., NJ 2003 – 2011
ITSM Infrastructure UNIX Deployment Manager (2008 – 2011)
Managed a team of approximately five in-sourced and outsourced system analysts to design, implement, and maintain UNIX distributed application environments and releases for Research Information systems. Coordinate and direct-related activities of the UNIX team, in addition to providing administrative direction and support for daily operational activities.
• Coordinated and controlled the implementation of software releases, designed system environments, developed environments for nonstandard UNIX applications in the Clinical and Basic Research areas. Implemented policies, standardized procedures, developed contingency plans and service level agreements. Improved deployment efficiencies, and errors, and decreased turnaround time to support services. Increased staff productivity and consistency by automating processes, policies, and tasks.
• Collaborated with the development team and project manager on a global initiative to migrate Clinical Data Repository application components from HP-UX environment to RedHat Linux environment. Directed and led the deployment team in modifying HP-UX deployment scripts, and developing new UNIX scripts to run efficiently on Linux environment. Successfully met project deliverables on time and successfully deployed Clinical Data Repository applications to the test and production environments.
• Directed and led the initiative to fully automate the deployment process for clinical data and ad hoc fixes to the test and production environments. The program allowed developers to mimic manual deployment functions of data fixes; reduced interaction with the Deployment Analyst and increased service support during off hours by 100%.
Change Control Coordinator/Release Manager (2008 – 2010)
Responsible for implementing the company global change control processing the Pre-clinical area. Collaborated on developing Clinical release management processes and ensure global compliance.
• Oversaw the implementation of Remedy change control process for Pre-clinical area. Implemented change management plans and processes that minimized employee resistance and maximized employee engagement. Developed a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, and training plan.
• Identified major change control process gaps and challenges in the Pre-Clinical area, and worked with the change management team to integrated Pre-Clinical quality compliance requirements, computer system validations and ITIL best practices resulting in 20-40% efficiency gains in change management activities within the area.
• Developed service support performance process that generated Unix Deployment monthly metrics. Identified 50% of repeatable software development errors and inefficiencies prior to production deployments. Management adopted the monthly metric report as a tool to evaluate software development proficiency.
Senior System Analyst (2003 – 2008)
Determined the best technical solutions and support to satisfy ITS's Clinical functional and business requirements. Defined requirements for installing and improving related systems, software environments and determined the appropriate timing for implementation of system modifications or upgrades.
• Evaluated new Clinical software application system requirements, developed environment solutions to test and production servers for Clinical applications. Streamlined deployment processes and requirements to reduced errors and maximize quality deployment to production servers.
• Collaborated on the contractual, planning and administrative requirements to outsource UNIX Deployment Group service support responsibilities to an offshore provider. Developed the internal, external communication plans, transition plan, deployment processes, training plan, and transformation plan that resulted in a seamless transition and minimal risk to the company operation.
• Contributed to the multi-year CTS Regionalization Project which resulted in a significant saving of $1.5MM reduction in annual operating costs and over $7MM NPV in cost avoidance for hardware replacement.
GENERAL ELECTIC (GE CAPITAL IT SOLUTION, INC.), NJ 1993 – 2003
Senior Infrastructure System Analyst (Consultant)
Provide consulting technical solutions to various industries that included project planning, management, systems analysis, design requirements definition, user support activities, testing and documentation.
• Collaborated on a Regional Window NT deployment Rollout implementation initiative for a major telecommunication company to five states and to more than 1900 personnel within a two month time-frame. Received a recognition Award from the Consumer Division Manager for the successful Roll Out/Deployment.
• Successfully planned, developed, and implemented a new AT&T Fraudulent and Administration database system that streamlined and increased the company ability to effectively detect fraud.
• Collaborated on the Implementation of a Human Resources and Payroll System for a major finance company. The rollout simplified benefits management, streamlined HR processes, and improved the efficiency and communication of the HR department.
• Designed and implemented a NT4/Exchange network with remote access with satellite offices throughout the United State for major Oil Company. Provided triage support for all hardware and peripherals related to the workplace environment. Assisted the client in navigating in-house developed applications, and maintained the readiness of the systems. Tested in-house and commercial off the shelf application on Windows NT, UNIX, and Windows environments.
UNITED STATES ARMY (RANK CAPTAIN) 1982 – 1992
Information Officer
Provided leadership and direction to the project teams by understanding business processes, gathering requirements, identifying potential usability issues, managing scope, and spearheading a high level of application quality control at all times.
• Directed and led a team of five civilians and 10 military personnel in implementing a Centralized Office Automation System that replaced the manual ambulatory hospital processes. Streamlined information sharing within the institution, and improved retrieval of patient’s information at various levels by 30%.
EDUCATION
MBA, Information Management, Monmouth University, West Long Branch, NJ
MSA, Hospital Administration, Central Michigan University, MT Pleasant, MI
BS, Microbiology, Pennsylvania State University, State College, PA
CERTIFICATIONS
ITIL V3 Foundation
UNIX Shell scripting
Certified Netware Engineer
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