Customer Service Data Entry

David Milien Jr

* ******* ****** ******, ** *****

Telephone: 617-***-**** Cell: 617-***-****

**************@*****.***

EDUCATION:

University Of Umass Boston Anticipated Graduation: May 2013

Associates in Science, Bunker Hill Community College Summer 2010

Certificates: Special Police Officer (SPO), First Aid CPR/AED

WORK EXPERIENCE:

Boston Public Health Commission, Massachusetts September 2007 - Present

Counselor

• Responding, and providing information to emergency personal (EMS and BPD).

• Provide medical assistance to guest by performing patient assessment (First Responder).

• Intervene to de-escalate anticipated conflict and prior conflict situations

• Intensive typing (reports & information), and maintaining accurate records (data entry).

Commerce Speed Technologies Inc., Lawrence Ma July 2006 - Present

Documentation Specialist

• Ability to organize and hold documentations reviewed with a select group of contributors to the application requirements and functionality to ensure accuracy and corrections

• Managed contact list, files and record of company clients.

• Produced evaluation and statistical reports.

• Prepared meeting agendas, coordinate software documentation.

• Performed written and oral presentations.

Boston Public Health Commission, Mattapan Ma November 2010 – January 2010

Case management

• Assist clients with their legal issues such as contacting probation officers and the courts.

• Developed service plans/contracts; and provide education and information on existing shelter programs and services.

• Refer individuals to detox and substance abuse treatment programs as needed and facilitates referral to health services for medical and mental health care as appropriate.

• Assist clients with life skills necessary for readiness for BPHC and other transitional programs, such as obtaining identification (birth certificates, ID’s, Social Security cards) clothing and medical care.

James Dilday Attorney at Law, Downtown Boston Ma July 2006 – October 2006

Intern Paralegal

• How to conduct legal investigations and interviews.

• Legal writing and legal research.

• Paralegal ethics and professional responsibility.

• Scheduled appointments.

• Addressed and mailed information to clients.

VOLUNTEER EXPERIENCE:

John Kerry for Senate, Campaign September 16, 2008

• Provided one-on-one contact with each potential voter.

• Recorded a support code for each call.

• Promoted progress throughout the campaign.

SKILLS:

Language: Haitian Creole, Microsoft word, access, excel, power point, typing (55 wpm), data entry, scheduling, customer service, and phone protocol.

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