Helpdesk/Customer Support
Resume:
Brittany L. White
******************@*****.***
Objective: Seeking a career where experience in contributing to project management and problem solving will enable me to contribute to a company’s objectives. Desire career growth based on performance and past accomplishments
Education:
Sanford-Brown Institute Trevose, PA
Medical Billing and Coding November 2010 to Present
Skills:
Medical Terminology
Student Success
Interpersonal Communication
Anatomy and Physiology
Career Success
Graduate of William Penn High School
September 2002 to June 2006
Business Studies
Accounting
Managing Information Systems Typing
Business Skills:
Communication Skills
Teamwork/Team Player
Leadership Qualities
Interpersonal Skills
Flexibility/Adaptability/Multitasking
Problem Solving
Ability to type70 wpm
Training:
Microsoft Office Suite
Medisoft, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project
Programming
Visual Basics, Networking, Visual C#, JavaScript, HTML 4.0, Xhtml, Intro to SQL, Java Script, Visual C#.Net
Professional Experience:
Lockheed Martin Integrated Systems and Solutions
September 2005 to October 2010 Computer Support/Helpdesk
Tested and coded databases to be sure its functionality is working correctly
Worked with customers to help them with issues they were having with different websites
Assisted customers through telephone
Assisted customers through email
Tested websites to be sure its functionality is working correctly
Administrator of different websites
Approved and disapproved items on websites
Lockheed Martin Integrated Systems and Solutions
September 2004 to September 2005 Senior IT Apprentice
Training in Excel, Microsoft Word, Power Point and Microsoft Project systems
Learning to utilize Information Systems
Designed Mind Storm Systems
Designed unused products to form useable computer system.
Customer Service
Houlihan’s Restaurant
March 2006 to June 2006 Hostess
Sat customers in designated seats
Cleaned front area of restaurant
Bookkeeping
Greet Customers
Answered Telephones
Stylistic Hair Salon
January 2004- August 2006 Receptionist
Shampooed clients
Answered phones and scheduled appointments
Kept areas clean of clutter
Ran errands for supplies
Awards Received:
Chemistry recognition award (June 2006)
Lockheed Martin Award (June 2006)
High School Diploma (June 2006)
Certifications:
Microsoft Word 2000
Microsoft Word Core 2003
Microsoft Excel Core 2003
References provided upon request
Contact this candidate