Customer Service Expert

ABUBAKAR BRIMAH

**** ************ ********, ** ***** 347-***-**** ******.********@*****.***

OBJECTIVE

TO SECURE A POSITION THAT WILL ALLOW ME TO UTILIZE MY EXPERIENCE AND SKILLS; WHILE OFFERING ROOM FOR GROWTH AND PERSONAL CHALLENGE.

EXPERIENCE

08/2010 – 10/2011 COMFORT INN HOTEL NEW YORK, NY

FRONT DESK AGENT / NIGHT AUDITOR

Responsible for all Front Office activity including Guest Arrivals/Departures, PBX operations and

night audit procedures. Responsible for all reservations for the property. Some include Group Sales, 3rd Party Reservations, FIT reservations, revenue management; also assists with Front Office Activity. Register arriving guests and assign rooms Answer inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems.

02/2010 TO10/2010 BORDERS INC NEW YORK, NY

LOSS PREVENTION / GREETER

Ensure the safety of the staff and customers. Duties include greeting customers, making closing announcements, executing customer service, bag checks, assisting customers in reception area as well as answering phone calls

Responsible for prevention of theft internal and external

05/2009 TO 11/2009 HOLIDAY INN EXPRESS BROOKLYN, NY

GUEST SERVICE AGENT /NIGHT AUDITOR

Responsible for all Front Office activity including Guest Arrivals/Departures, PBX operations and night audit procedures. Resolved any quest requests, complaint or any inquiries. On occasions acted as Guest Service Coordinator helping with any guest inquiries and/or complaints. Full Knowledge of Opera PMS.

02/2007 TO 01/2008

HOLIDAY INN EXPRESS

BROOKLYN, NY

NIGHT AUDITOR

Responsible for all night audit procedures as well as front office procedures such as ; Guest Arrivals and/or Departures, PBX operations and guest requests and/or complaints. Worked under no supervision on my shift; handled any guest issues or problems on my own.

EDUCATION

2010/2011 TOURO COLLEGE NEW YORK, NY

ANTICIPATED ASSOCIATES OF SCIENCE IN MUSIC TECHNOLOGY

REFERENCES AVAILABLE UPON REQUEST

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