Customer Service Sales

Lenese Johnson

**** *. ******** **

Opa Locka, FL 33054

Cell: 786-***-****

************@*****.***

Objective:

Seeking a flexible entry-level full-time position.

To further my strengths and skills in order

to attain growth within a suitable corporate environment.

Skills:

Microsoft Word

PowerPoint

Excel

Access

Internet

Strong written and oral communication skills

Accurate, efficient, and detail-oriented

Enthusiastic telephone manner

Great phone communication

Typing speed is 30 word per minutes

Education:

Homestead Job Corp, Homestead, FL

Other - Medical Assistant, April 2004

EKG

PHLEBOTOMY

CPR

National School Of Technology, Miami, FL

Other - Medical Insurance Billing/Coding, March 2006

HIPPA

79 MODIFIERS

78 MODIFIERS

DUPLICATE

CLAIMS

BENEFICIARY

CERT

SPLIT CARE

PART B

INTRODUCTION TO GLOBAL SURGERY

MEDICAL DOCUMENTATION REQUESTS

Experience:

Days Inn Miami Beach/Oceanside

Miami Beach, Fl

November 2009- September 2010

Customer Services

-Responsible for hotel reservations, ground transportation arrangements such as car rentals, limo services, catering, etc...

- Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.

- Serves as liaison between the customer and various departments.

- Solicits sales of new or additional services.

- Operates office equipment inclusive of air to ground radio, computers and terminals as necessary.

- Provides pricing and delivery information, processes orders, and prepares cash reports.

- Sets up new accounts, maintains records, prepares reports and performs work processing assignments and related clerical duties.

- Knowledgeable of customer service inclusive of hotel reservations, ground transportation, information on local attractions and activities, and other information that provides valuable service to our customers.

Wal-Mart

Miami, Fl

May 2008- August 2008

Cashier

-Money Handling

-Team player

-Sales Associate

-Customer Services

Miami Jewish Home & Hospital for the Aged,

Miami, FL

April 2007- February 2008

Office Clerk

-Filing Papers

-Pulling Records

-Stamping Papers

-Sorting Out Mail

-Copies

-Scanning Documents

Marshalls

Miami, FL January 2007 - March 2007

Cashier

-Customer Service

-Multi-tasking

-Money Handling

-Team player

-Sales Associate

Toll Plaza

Miami, FL January 2006 - March 2006

Cashier

-Accounts for monies received by checking beginning and

ending balance; reconciles receipts with beginning and

ending balance and deposits monies and receipts in safe

after shift; removes coin vaults from the automatic coin

machines and moves the vaults to a designated holding area.

-Handles emergency situations occurring in the operation of

a toll booth; assists in moving vehicles from the toll

lanes; keeps toll plaza lanes and island clean and clear of

ice by using hand tools or loading cleaning or deicing

material into a spreader and distributing on the toll lanes.

-Provides patrons with an assortment of travel information

such as points of interest, parks and rest areas;

explains turnpike regulations; secures help for disabled

vehicles or travelers; reports accidents or incidents to

proper authority; prepares reports

concerning incidents that have occurred during the shift as required

Burger King

Miami, FL June 2004 - September 2005

Cashier

-Heavy volume of customer service

-Multi-tasking

-Money handling

-Team player

McDonald

Miami, FL September 2001 - August 2002

Cashier

-Customer Service

-Multi-tasking

-Money Handling

-Team player

Youth oF America

Miami, FL July 1999 - August 2000

Receptionist

-Responsible answering phones and routing calls in a

professional manner, along with assisting in

other departments, mostly A/R, with general office duties.

-Assisting customers over the phone

-Read and Distribute Mail

-Filling Back Papers that needs to be put up and away.

-Greeting customers and clients as they arrive.

Reference: Available Upon Request

Contact this candidate