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Non-Experience Manager

Location:
Bladensburg, MD, 20710
Posted:
September 10, 2008

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Resume:

Melanie J. George

**** ****** *****

Hyattsville, MD 20783

301-***-****

********@*****.***

*/**** – Present

Child Support Specialist Lead State of Maryland Government

Temple Hills, MD

Maintain and monitor 7 team member caseload

Track priority assignments for completion by the Specialist

Receive and distribute applications/ cases to appropriate Specialist

Analyze income and asset data to determine the garnishment criteria

Ensure all Compliance and Arraignment dockets are properly prepared

Performs court follow up

Performs assigned genetic testing duties

Assists with training team members

Review and process Undistributed Collection for initiating (UIFSA) cases

Customer service (handles complex customer inquiries)

1/2005 - 6/2007 Child Support Specialist 11 State of Maryland Government

Temple Hills, MD

Manage and maintain 1500 caseloads

Review and respond to all customer service requests

Establish paternity and medical coverage for all cases

Performs assigned genetic testing duties

Assists attorneys with court dockets

Prepare motions for modification of court order child support

Performs court follow up

Testify for court hearings

Conduct financial audits of caseload to ensure compliance

Update and monitor the CSES system

Maintain Uniform Interstate Family Support Act (UIFSA) cases

1/2004 - 1/2005 Child Support Specialist 1 State of Maryland Government

Temple Hills, MD

Manage and maintain 2500 caseloads

Investigate and analyze cases to initiate appropriate actions for support

Prepare all legal and administrative documents to establish support

Assists attorneys with court dockets

Negotiates voluntary agreements with custodial and non-custodial parents

Locate and relocate custodial and non-custodial parents in order to obtain information for each case

Customer Service (respond to all customer inquiries)

Education: Coppin State College – Baltimore, MD

9/1994 - 8/2001 BS, Criminal Justice – August 2001

December 2007 Bartender of America

Certificate in Mixology



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