Manager Customer Service

Eugene Minnifield Jr.

Mobile Number: 843-***-****

Home Number: 843-***-****

***************@*****.***

OBJECTIVE To obtain a position that will enable me to utilize my strong organizational skills, educational background, and ability to work well with people in a career that is fast-paced and rewarding.

SUMMARY OF QUALIFICATIONS

Over 12 years of specialized 92A training in all classes of supply to include class I, II, III(P,) IV, VII, IX, and logistical management in various areas. A physically fit, highly trained and skilled equipment operator and trainer, experience in operating various types of material handling equipment which includes 4k, 6k, 10k, and RTCH; with experience of logistics, management, tracking, procurement, operations, and material planning. Possess excellent communication and managerial skills, with the ability to lead and motivate others toward accomplishments of goals and objectives. Professional attitude and behavior, strong work ethics and loyalty, and exceptional leadership skills. Proficient in using DHDS, TED, DOCEX and other databases, Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) Windows, Army War Reserve Deployment System (AWRDS), Standard Depot System (SDS), Standard Army Retail Supply System (SARSS), Unit Level Logistics System(ULLS), Standard Army Maintenance System(SAMS), Property Book Unit Supply Enhanced(PBUSE), Integrated Logistics Analysis Program(ILAP), DOD EMALL, Logistics Information Warehouse (LIW), Logistics Support Activity) LOGSA), Standard Army Management Information System (STAMIS) STEAM and FEDLOG databases, able to type 50WPM with complete accuracy. Possess an Active Secret Security Clearance and a US Passport.

Core Knowledge & Skill Areas

Personnel Management Safety/Risk Assessment Shipping & Receiving

Event Coordination Resource Management Training Management

Problem Solving Customer Service Inventory Control

Leadership Decision Making Quality Control

Scheduling Presentations Evaluations

Honeywell Technology/Shipboard

Material Coordinator, AWRDS May 16, 2011

Coordinates and expedites flow of materials, parts, and assemblies between sections or departments, according to production and shipping schedules or department priorities, and compiles and maintains manual or computerized records: Reviews production schedules and related information and confers with department supervisors to determine material requirements to identify overdue materials and to track material.

ITT-Systems APS-5, Camp Arifjan, Kuwait

Logistics Analyst II, Movement Coordinator, AWRDS Specialist , August, 2009 to May 13, 2011.

Report to the ITT Operations leadership; similar to working in Supply, Transportation, Maintenance, or Retrograde in a Battalion/Brigade S3 or S4 section. Responsible for coordinating and synchronizing mission support to the customer from the Logistics Management Operations Center (LMOC). Acts as the primary communication link between the Operations Center and the work centers on all mission requirements, taskers, CDRLs, reports, and briefings. Ensures work center leaders know and understand the requirements of the current battle rhythm. Tracks progress and validates completion of various mission requirements. Prepares written work schedules based on established guidelines and priorities. Complies material inventory records and prepares requisitions for procurement of materials and supplies. Charts production using chart, graph, or pegboard based on statistics compiled for reference by production and management personnel. Sorts and distributes work tickets or material to workers. Additional duties involve providing necessary Admin support to the shipboard manager and team for briefings, recurring reports, and arranging for meetings, scheduling personnel for interviews, coordinating training, and assuring deployment criteria is accomplished for employees going on shipboard. Performs other duties as assigned

• Acts as the primary communication link between the LMOC and the ITT departments/sections on all mission requirements

• Analyzes, monitors, collects, reports, disseminates and tracks all mission requirements, Contract Data Requirements Lists (CDRL) and day-to-day operations information

• Provides timely, accurate, and relevant information to supervisor, manager, and customer; all while systematically structuring my own work by priority

• Prepare mission analysis on future mission analysis from sourced CL VII equipment to different taskers, missions, and plans.

• Responds to information requirements generated by 2-401st Staff to allow staff to make informed decisions on the sourcing of harvested equipment and limited logistical assets

• Troubleshoots problems in the areas of logistics and coordination problem resolution or recommends solutions to management

• Establish good working relations with Government with the ability of being tactful and courteous to the Government and their officials

• Proficient in retrieving and analyzing AWRDS (Army War Reserve Deployment System) data

• Ability to handle the pressure of a fast paced environment which may include dealing with difficult customers or with Government personnel as well as external agencies (BFT, DUKE, MTS, PM Stryker, PM Heavy, BAE, CECOM, TACOM, & etc…..)

• Presents oral and written reports

Logistic Analyst II: (Business Operation Group) Stanley Associates, Inc. Camp Arifjan, Kuwait, August, 2009 to Present.

• Perform data entry using a PC and Army War Reserve Deployment System (AWARDS).

• Adjust equipment configurations in AWARDS.

• Use of AWARDS query module to obtain information.

• Accomplishes receipt processing (Inventory adjustments, equipment receipts, etc).

• Set up, use and download PDA.

• Assist Prime Contractor in TPE / Retrograde equipment inventory management.

• Create duplicate and process record of wholesale assets in AWRDS based on 1348’s on receipt of incoming records.

• Manage the data interface with storage operations including receiving, inspecting, securing inventory, and configuring stored materials.

• Integrates with SDS to maintain accountability and asset visibility through both AWRDS and SDS databases.

• Troubleshoot and resolve data discrepancies within AWRDS.

• Prepare daily NIIN reconciliation report and daily discrepancies report.

• Respond to client email request.

• Train new hires and perform other duties as assigned based on workload and requirements.

Stanley Associates from November 19, 2007 to April 11, 2009 Warehouse Lead.

• Was the Lead of 20 employees, trained new hires, and provided technical guidance to staff members.

• Extensive Computer use in a fast moving Logistics environment.

National Freights Industries from July 2, 2006 to March 24, 2007

• Coordinated the supply, material flow, and storage of inventory from the supplier to various departments in the company.

• Conducted periodic reviews of inventory levels to ensure that customer demands are met.

• Contacted purchasing agents and facilities management personnel to determine shipping/receiving information for merchandise.

• Worked with outside vendors to coordinate delivery of required inventory to ensure that inventory is delivered and available to clients in a timely manner.

• Tracked all transactions using appropriate recording systems and oversees the routing of theater merchandise accordingly to ensure that inventory requirements are met

• Reconciled physical inventories with computer counts to ensure that all transactions are recorded accurately and are available to budget and finance departments, upon request.

• Created schedules for the employees, provided training, and evaluated their performance.

• Maintained standard customer satisfaction with quality work.

• Worked with the Radiant Systems to maintain daily activities.

• Lead of 26 employees, run weekly/monthly crews and manager’s meetings.

• Prepared manual payroll, weekly, and monthly accounting operation.

• Monitored and run theater equipments.

• Answered and resolved customer’s inquires.

• Handled cash and other monitory products.

Education:

High School Diploma Business Administration

June 6, 1996 Sandusky High School Graduate

Terra Tech College

Welding/Quality Control

1996-1997

Computer Skills:

• Windows 2000, XP & VISTA

• Microsoft Access

• Microsoft Excel

• Microsoft Word

• Microsoft PowerPoint

• Microsoft Outlook

• SQL

• Quick Book

• AWRDS

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