Customer Service Sales

Lisa Brogan

*** * **** ******

Burbank, CA *****

818-***-**** Home

818-***-**** Cell

***********@*******.***

Objective: To work to the best of my ability and to provide any potential employer with my sound experience, loyalty and integrity.

Experience: 24 years working in a variety of different areas, to learn about different industries and gain as much knowledge as I possibly can.

Employment History

Professional Refrigeration Services Pty Ltd January 2008 – July 2010

Australia

Secretary/Office Manager

• Generated quotes for potential clients and follow them up.

• Answered phones.

• Accounts payable and Receivable

• Generated invoices.

• Banking and Finance

• Managed client’s accounts.

• Liaised with debt collection companies due to failure of payment by customers’.

• Dispatched personnel to job sites.

• Scanning, copying, filing, faxing, internet searching – general administrative duties.

Mercedes Benz Australia/Pacific Pty Ltd Dec 2005 – Dec 2007

Australia

Administrative Assistant and Receptionist.

• Interfaced with sales staff regarding stock control, parts and service areas.

• Liaised with vendors regarding supplying sales staff with a variety of products to be fitted to new vehicles.

• Attended weekly meetings with Management.

• Implementing the addition of Vendors into the company’s computer system.

• Daily Banking – Collation of checks/cash from the various departments for imputing into the companies system and order the courier to take the funds to the Bank.

• Relieved Receptionist for breaks and vacations on daily basis, diverting of incoming calls for over 100 staff and taking messages when necessary.

• Welcoming of guest and customers upon arrival.

• Reservation of conference rooms for meetings.

• Picking up of Management from Airport/Hotels for meetings.

• Cleaning and restocking of conference rooms, waiting areas and kitchens.

• Maintaining the appearance of the reception area.

• Distribution of incoming mail and faxes on a daily basis.

• Ordering of food for meetings.

• Periodically help with the Accounts Department with filing, imputing invoices into the system for payment.

• Help other staff members when available and needed.

• Scanning, copying, filing, faxing, internet searching – general administrative duties.

Air New Zealand Nov 2004 – Sept 2005

New Zealand

Database Consultant

• Meet deadlines implemented by the Product Managers regarding any specials that had been negotiated for Air New Zealand.

• Attend weekly, bi- weekly and monthly meetings with various Managers of the Marketing Department, as well as the Sales and Service Team.

• Updates and maintained the new online booking system via 3 different systems, which were: tandem, Web and DOS based.

• Liaised with Product Managers about upcoming events and specials that would impact the online system.

• Scanning, copying, filing, faxing, internet searching – general administrative duties.

Rutherford College Feb 2001 –October 2004

New Zealand

Teacher Aide (Special Education Dept)

• Supported students with intellectual disabilities.

• Supported Teachers and fellow Teacher Aides.

• Provided clerical support in the school office when necessary.

• Typing up of students reports for the Health Department and also the Parents

• Scanning, copying, filing, faxing, internet searching – general administrative duties.

April 1986 – October 2004

A variety of finance companies including ASB Bank Ltd (Auckland, NZ), ANZ Banking Group (Auckland, NZ)

Duties including: Banking Finance and Loans, Insurance, Customer Service.

Skills: Microsoft Word, Excel, Outlook, 10 Key by touch, DOS, Internet Searching, Copying, Scanning, Mac Applications, Telephone Systems, Mailing Systems. Data Entry.

Personal Strengths: High level of Customer Service, positive and professional attitude, good communication skills, outgoing and friendly personality, honest and loyal, good time management, hard working, enjoys taking on challenges, flexible.

Personal Interests: Biking, walking, watching sporting events, dining out, cooking, movies and travelling.

References: Available on request

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