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Medical Administrative Assitant/ Nursing Assistant

Royal Oak, 48073, United States
March 11, 2011

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**** ** **** **** (248) ***-****

Apt. **

Royal Oak, MI 48073

Kristina Snapp

Objective Seeking a challenging position in an environment that will provide the opportunity for growth potential and advancement in the medical field.


• Seven years experience in medical secretarial work

• Completion of Certified Nursing Assistant Training Program

• Completion of Medical Terminology course at Wayne State University

• Proficient in Microsoft Word, PowerPoint, Excel, Access, HDS, Medic, Simplicity, Electronic Medical Records, and MYSIS systems.

• Outstanding clinical, customer service, communication, and phone skills.

• Ability to answer multiple phone lines and prioritize duties of importance for physicians

• Type 75 wpm

• Understands Spanish moderately

• Demonstrates a professional image, ambitious, cooperative, friendly, cheerful, self-confident, poised, and sincere.

• Experienced with conflict resolution in dealing and diffusing customer complaints.

• Knowledgeable with insurance verification, medical office practices, and infection control standards

• Ability to learn new concepts and skills quickly

Education August 2008 - Present Wayne State University Detroit, MI

Biomedical Sciences/Pre-Physician Assistant Studies

• G.P.A: 3.67

Mary Grove College Detroit, MI

Phlebotomy Training Program- completed by April 2nd

Health Care Solutions & Career Group Detroit, MI

Certified Nursing Assistant Program- completed February 2011.


02/2009-06/2010 Private Duty Home Health Nursing Assistant

11/2007-01/2009 Poretta Center for Orthopedic Surgery Southfield, MI

• Patient Service Specialist

04/2007-09/2007 Northern Michigan Hospital Petoskey, MI

• Health Unit Coordinator

09/2006-04/2007 Mid-Michigan Physician Family Practice Mt. Pleasant, MI

• Patient Service Specialist

01/2005-09/2006 LMT Rehabilitations & Associates Troy, MI

• Medical Secretary

09/2002-01/2005 Elite Cosmetic Laser & Surgical Center Macomb, MI

• Medical Receptionist

References Provided Upon Request

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