Project manager, Treasury Management Analyst

Chestnut Hills Drive Apt. ***

KALAMAZOO, MI *****

Home Phone 269-***-****

*****.*******@*****.***

OBJECTIVE

To obtain a position utilizing current technical and business knowledge in a fast paced work environment while contributing to the goals of the company.

EDUCATION

Western Michigan University, Kalamazoo, MI

Masters of Science, Business Administration April 2012

Concentration: Project Management

Bachelor of Science, Student Integrated Curriculum August 2008

Concentration: Engineering Graphics/Design Technology

Bachelor of Arts, Student Integrated Curriculum August 2006

Concentration: Africana Studies

PROFESSIONAL EXPERIENCE

PNC Financial Services (August 2005-present)

Treasury Management - Treasury Management Client Services

Client Care Representative

• Provide information and resolutions to corporate clients involving account portfolio.

• Research customer inquiries regarding accounting, technical, and banking issues.

• Assist with various assignments at the pleasure of management.

• Meet daily performance goals within departmental guidelines and metrics.

• Recommend new products that will enhance clients banking experience when available.

Retail Banking - Retail Direct Outbound Sales

Sales Representative

• Marketed products and services to clients that have existing portfolio with bank.

• Provided clients with information on new products and services to enhance banking experience.

• Placed needs based cold calls to existing customers.

• Provided new selling strategies and quality techniques to the department.

• Top 10 sales performers in the department.

Lending Services – Strategic Operations

Quality Analyst

• Monitored the quality and compliance of over 300 collectors for Consumer Default at two corporate

locations.

• Performed monthly quality audits on data reports to ensure compliance of all Corporate Audit

guidelines and policies.

• Traveled to Brecksville, OH to assist the Quality Assurance team with call monitoring and quality

scoring for the Consumer Default department.

• Facilitated meetings with management team regarding new quality and compliance initiatives.

• Drafted and documented policies and procedures for Quality Assurance Audits.

• Presented monthly awards and recognitions for top performance within Consumer Default.

Lending Services - Default

Collections Account Manager

• Contact delinquent customers to obtain payment commitments.

• Assess, interpret, identify indicators and respond accordingly to data gathered from customers and other resources that may identify potential workout loans, re-ages, etc.

• Identify, evaluate, and resolve reasons for delinquency.

• Conduct research, ordering payment copies, credit bureau reports, statements, and credit applications as necessary, to support the collection efforts.

• Record all collection efforts via the collection system insuring that all accounts are called and noted accurately.

• Access statements, applications, and third-party vendor services to locate or perfect customer contact and make some strategic actionable decisions.

• Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate

• Recovered funds using policies and protocol enforced by the banking institution.

• Managed account file of 250-400 customers.

• Implemented solutions and strategies in order to achieve maximum results according to annual goals.

• Assisted independent clients in resolving their charged off portfolio.

• Worked in conjunction with third party collection agencies and attorneys to pursue account balances through file sales and litigation.

COMMUNITY LEADERSHIP

Lewis Walker Institute for Race and Ethnic Relations Kalamazoo, MI

• Certificate of Recognition, Lewis Walker Institute for Race and Ethnic Relations, Western Michigan University, Winter (2004)

Leadership Development Director Internship 2003-2004

• Facilitated meetings with an advisory board to plan and strategize the institute’s programming agenda.

• Developed programs to create an environment that will not only actualize existing leaders but also cultivate new ones.

• Worked in liaison with various Registered Student Organizations (RSO) to organize programming agendas and co-sponsor campus events and activities.

• Assisted Director of Institute with research and development.

• Assisted in maintaining and implementing the institute’s programming website.

HONORS & ACTIVITIES

Professional

• UNITE Award, PNC Bank, (2010)

• Most Improved Collector, National City Corporation, (2006)

• Excel Award Nominee, National City Corporation, (2006)

• NAACP-WMU Chapter, Western Michigan University, Second Vice-President, Fall (2000)- Spring (2003)

• A+ Technical Certification, (2002)

• National Society of Black Engineers (NSBE), Western Michigan University (1997-Present)

Academic

• Outstanding Academic Achievement Awards

• Louis Walker Institute for Race and Ethnic Relations, Western Michigan University, (2004)

• Division of Minority Affairs (DMA), Western Michigan University, (1997)•

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