Customer Service Manager

Sophia A. Mangham

*** **** **** ** *******, GA **315

Tel: 678-***-****

E-mail: *********@*****.***

PROFILE

Over 12 years of successful growth based performance in customer service related accounting and management. Currently pursuing growth in management to take on more challenges and by expanding my education to combine Business Administration and Early Childhood Education and into a effective career asset.

EXPERIENCE

National Church Residences Asst. Property Manager |Baptist Towers Atlanta, GA 2008- Current

Under the direction of the Property Manager, assisting in management of company policy, fair housing laws and state laws compliance. Performing functions to maintain occupancy levels for the property, implementing effective resident retention programs and maintaining good resident relations. Providing support with vendors, owners, partners and Boards governing the residential properties.

Bookkeeper D&T Enterprises Rex, GA 2007- (Part-time Current)

Maintaining monthly records of the financial affairs, including payroll accounting and basic write-up. Preparation of basic tax forms.

National Church Residences Leasing Consultant | Lakewood 2003 - 2008

Under the direction of the Property Manager, performed marketing and leasing functions to maintain residential occupancy. Gathered guest card information and other lease related reports. Input information using YARDI, WORF and other software applications. Responsible for leasing application fulfillment, greeting prospects, presenting apartments and closing application process.

Commercial Driver Auto Zone Union City, GA 2001-2003

Delivered auto parts and products to mechanic shops and took incoming calls for orders. Stocked merchandise, assisted customers with purchase selections and prepared orders for delivery.

Merchandise Stocker Garden Ridge Stockbridge, GA 2000 - 2001

Designed and built floral displays, assisted customers with purchases and took incoming departmental calls.

Customer Service Representative Edwards Financial Services Inc College Park, GA 1998 - 2000

Performed Basic Tax Preparation and maintained computerized accounts for a leasing program. Took incoming calls and managed the Western Union desk. Responsible for cashing checks, maintained the cash balance ledgers and verified the authenticity and integrity of checks and banknotes.

Account Clerk Accounting Solutions Atlanta, GA April-May 1997 (Full -Time Temp)

Posted entries from sales to customer accounts. Maintained customer account files and routed incoming calls.

Bank Teller I Nations Bank Forest Park, GA 1997 - 1998

Daily responsibilities included performing money transactions and maintaining the banking needs of customers.

Resolved basic banking issues, verified accuracy of deposits, balances and withdrawals.

EDUCATION

Ashford University Clinton, Iowa Candidate - Bachelors of Arts Degree Early Childhood Education 2014

Massey College of Business and Technology Atlanta, GA Associate of Arts Degree Business Administration 1997

Walter F. George High School Diploma 1993

SKILLS

• Proficient in several Business and Accounting/Finance Applications

• Professional and pleasant customer service abilities

• Meticulous attention for detail and accuracy

References Available Upon Request

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