Customer Service Sales
Resume:
RICHARD A. TODD
Castle Rock, Colorado 80104 E-mail: *********@*****.***
A versatile Supervisor with an extensive background in operations and production management, with an emphasis on lean manufacturing principals.
Expertise includes outstanding skills in planning, scheduling, recruitment, training, employee relations, customer service, cost-containment, problem-solving and interpersonal relations.
EXPERIENCE
Vestas American Wind Systems. Portland, Oregon 2011
Assistant Site Manager
Managed the overall operations of the Buffalo Gap and Snyder wind sites in Sweetwater, Texas.
The sites consist of 67 1.8 MW V-80 Wind Turbines, and 21 3.0 MW V-90 wind turbines respectively. I managed 12 highly trained Technicians as well as 2 Lead Technicians, Office Coordinator, Tool Coordinator and Inventory Coordinator.
• Responsible for all budgetary activity at the site including creating the budget, and making sure all site spending is tracked, recorded, and analyzed properly.
• Responsible for all site employee relation matters including hiring, disciplinary actions, and reviews.
• Responsible for scheduling training of all site personnel and maintaining proper training records.
• Through constant and daily focus on safety, the Buffalo Gap and Snyder wind sites have achieved and maintained a perfect safety record.
• Working with the site Tool Coordinator, I oversee the maintenance and upkeep on all site vehicles.
• I worked closely with site customers through face-to-face interaction and daily reporting. This insured open communication and dialog to keep the customers updated and aware of all aspects of how the site was being serviced.
Vestas Nacelle America. Brighton, Colorado 2010-2011
Production Team Leader (Hub Line)
I was an integral part of the plant start-up team for the Nacelle factory in Brighton Colorado, producing Nacelle and Hub sections for wind turbines.
• Oversaw daily operations of the hub production line, consisting of 25 highly trained technicians.
• Implemented lean manufacturing principals into daily production, increasing productivity by 60%.
• Responsible for all Hub Line employee relation issues including hiring, training, scheduling, disciplinary actions, and reviews.
• Through continued focus, the Hub Line achieved and maintained a perfect safety record.
Zebra Technologies, Inc., Camarillo, California 1998-2009
Senior Production Supervisor (2006-2009)
Managed three production lines producing desktop bar code printers, with a workforce of up to 70 employees. Zebra is the largest specialty label and card printing company in the world, serving the automotive, pharmaceutical, postal, medical, financial, retail distribution, warehousing, defense, transportation and shipping industries with sales of more than $900 million.
• Traveled numerous times to China as a key member of the transition team to fulfill the company’s mission to outsource its entire manufacturing.
• Prepared schedules for labor, materials forecasting, resolution of all internal and external customer issues, and quality.
• Moved quality from 90% to 99% through focusing on efficiency and adding quality controls.
• Prepared reports on production, quality, labor efficiency and man-hours worked.
• Managed a production line of 24 skilled workers who would troubleshoot, repair and test incoming assemblies that did not meet company standards.
Production Supervisor (1998-2006)
Managed four production lines producing plastic card badge printers, representing $90 million per year in sales, with up to 100 employees.
• After the closure of the company’s French subsidiary, traveled to France numerous times as part of the card printer transfer team that successfully transferred French production to the Camarillo facility.
• Implemented demand flow technology manufacturing principles on all card printer production lines, improving material flow, line efficiency and quality yields.
• Hired and trained more than 80 production workers and lead staff.
• Implemented an employee certification program that ensured all personnel were continuously training in assembly and testing techniques.
EDUCATION
University of Phoenix, Oxnard, California Campus
Bachelor of Science, Integrated Supply Chain and Organizational Management (In Process)
Software: Windows Vista (Excel, PowerPoint, Word and Outlook), the Internet, Baan, Fourth Shift, Visio, SCADA Trained, SAP software.
Courses and Additional Knowledge: Demand Flow Technology, Just in Time (JIT) Manufacturing, Kaizen Lean Manufacturing Practices, ISO 9001 Certification, Five Dysfunctions of a Team, Leadership, Taking Care of the Customer, Inside/Outside Customer Service, Sexual Harassment, Diversity, 5S Manufacturing Processes, Lock Out/Tag Out Training and Implementation, ENSA WE1001 Wind Energy Safe Access and Rescue, Vestas Field Leadership Development Program, CPR and First Aid Certified.
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