Sales Manager

Ravi Kumar Venkatappa

Permanent Address:

#**/*, *** ****,

John Bull Street,

Vivek Nagar Post,

Bangalore - 560047

Contact me @:

STD (Kar#): 91-973*******

Local (Mah#): 91-976*******

Email id: ****.****@*****.***

Career Objective

To pursue a career in a reputed concern where I can use my competency & skill set to benefit the Organization by utilizing my knowledge & experience to contribute to its growth & for self-development.

Overall Experience

Satya Sai Agencies For Reliance Communications, Bangalore

From April 2008 – Dec 2011

Designation: Manager - Agency Collection & Customer retention

Job Description: - The job responsibilities included Collection of the pending bills and Customer retention in the Network Base by Churn management. The major responsibilities include:

• Collection Agency Coordination

• Conducting regular reviews and Team Meetings

• Preparing daily, weekly & monthly MIS reports as a part of their performance

• Individual interaction with the Collection Executives and Tele-callers

• Training to new hires on the process

• Conference calls with the customers.

• Handling internal/external escalations

• Constantly interacting with other teams involved in the business cycle, to take care of the smooth flow of the entire process

• Analysis and projections on the Collections

• Plan, Focus, Execution of Churning Strategy & Retention

• An eye to detail View to the Retention and Churn.

• Proactive measures taken for reducing the Bucket flow

• Documentation according to Company’s policies & procedures

• Giving feedback to the team members on their performance and keep the Manager updated on the same

• Validate the data in the report are in line with systems report

• Analysis and Presentation of the adhoc reports to Management on request

• Building relationships, seizing control of critical problems and delivering on customer commitments.

Accomplishments & Recognition:

• 101% collections in Retail – BB for overall bucket

• Initiated Lok-Adalat for the First time in settling the accounts legally falling under Bad debts

• Awarded as “Southern Star” for achieving highest collection – Dec 2009

• Awarded twice for achieving highest slab in 60+ bucket with Gift vouchers

Tata Teleservices Limited, Bangalore

From Aug 2007 – March 2008

Designation: Executive - Collection

Job Description: The job responsibilities include Collection of pending bills and Bad debt Management. The major responsibilities include:

• Handling DFOS(Field Exe.) L2&L3 Collection

• Handling Karnataka legal collection Activity

• Sending reminder/legal /advocate/cheque bounce notices (L3+ base/ 90+days)

• Resolving the above related issues with direct interaction and through phone, successfully

• Acting as team leader

• Conducting Team meetings.

Self Employed - (1999- 2007)

M/S. EVEEWIN Communications & Services Pvt Ltd

From 1997 -1999 Telecom Industry

Designation: Territory Manager

Job Description: The job responsibilities included Sales Management. The major responsibilities include:

• Managed 5 sales representatives in 2 territories

• Implemented training courses for new recruits- speeding profitability

M/S.Anjali Business Corporation

1 YEAR (1996-1997)

Designation: Senior Business Executive

Job Description: The job responsibilities included Sales of communication device-pager

• Expanded territory sales by 100%

• Developed Excellence in sales training course.

• Received company’s highest sales award by the ELITE GROUP

EDUCATION

DEGREE / COURSE INSTITUTE / UNIVERSITY Completion Date

Duration

BBA Annamalai University Nov 2008 3 Years

MBA Annamalai University May 2012 2 Years

Personal Details

Date of Birth : 07-06-1976

Languages Known : English, Hindi, Kannada & Tamil

I declare that the above information provided by me is true to the best of my knowledge and belief.

Ravi Kumar Venkatappa

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