Customer Service Administrative Assistant

Bonny Lynn Martin

Phone: 785-***-****

E-mail: ************@*****.***

SUMMARY OF QUALIFICATIONS

30+ years of administrative/clerical experience in a variety of settings. Have experience in the following fields:

Credit/Collections

Dental Receptionist

Medical Secretary

District Court Clerk

Compliance Administrator

Owned/Operated Own Business

Customer Service

WORK EXPERIENCE

Administrative Assistant – Clinical Utilization (4/2010 - present)

Kansas Health Solutions, Topeka, KS – Manage Medicaid Mental Health for Department of Social and Rehabilitation for State of Kansas.

Administrative Assistant to Clinical Utilization Manager and 5 Clinical Utilization Specialists.

Enter paper Exception Requests into eCura software system. Prepare approval and denial letters for Providers and Members on Clinical Utilization Exception Requests.

Prepare initial and annual approval letters for SED Waiver and PRTF Grant members.

Enter Outpatient Registrations, Clinical Updates and Discharges into eCura software system.

Tasks outlined above must be completed within 24-48 hours as required by the State of Kansas, Department of Social and Rehabilitation Services, and this time standard is met 100% of the time. Work flow includes: 50-75 paper Exception Requests, 250-500 approval and denial letters, 500-1000 Outpatient Registrations, Clinical Updates and Discharges with 500 to 750 SED Waiver and PRTF Grant letters per month.

Track CAPS, Exception Request Appeals, Formal Responses, One Waiver Service a Month Appeals and State Fair Hearings. Prepare letters and documents for all of the above.

Prepare, track and send letters for SED Waiver One Service a Month.

Record and transcribe meeting minutes for Clinical Utilization Team Meeting and KHS/SRS Waiver Workgroup.

Prepare spreadsheets, documents, pie charts, flow charts and notebooks for various projects.

Typing, filing, mail and fax distribution and outgoing mail as required by position.

Temporary Employment (3/2009 - 4/2010)

Worked temporary positions in customer service and office jobs with Manpower and Weststaff. Had a part-time position with the VFW Post 1650.

Owner/Operator (8/2007 - 2/2009)

Juice N Java Cafe, Austin, TX

Family owned and operated juice, coffee/espresso, smoothie, pastry and sandwich shop in Austin TX. Duties included:

Preparation of goods sold

Cashier and Customer Assistance

Daily balance of receipts or accounting

Responsibility for tracking, ordering, and maintaining supplies

Compliance Administrator (1/1994 - 7/2007)

Mid-Land Management, Inc., Topeka, KS

Oversight of compliance with the Section 42 Tax Credit programs administered by the IRS for 20 company owned apartment communities with over 2000 units in two states.

Accounts payable and receivable for four to six properties.

Coordinated and completed yearly Section 42 Tax Credit compliance reports to each state agency where our apartment communities were located.

Reviewed rules and regulations of each state agency yearly to ensure that all policies and procedures were up to date.

Completed on-site and in-house reviews of certifications, re-certifications and lease paperwork to ensure compliance.

Created manuals and conducted on-site training for all managers, assistant managers and leasing agents.

Administrative Assistant to President.

EDUCATION

Bachelors Degree

Washburn University, Topeka, KS

Bachelor of Arts-Political Science Minor-Anthropology Graduated Cum Laude

ADDITIONAL QUALIFICATIONS

Microsoft Office

Various managed health care software

Various property management/accounting software

Efficient operation of all pertinent office equipment

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