Seeking Employment

Sales & Operations

**+ Years of Experience Delivering High Volume Sales and Exemplary Customer Service

Sales and management professional with a track record in the highly competitive mortgage industry. Strong leader and team player able to work within a team concept or independently. Areas of strengths include: Customer Relationship Building, Account Development, Account Retention, and Customer Service Delivery.

PROFESSIONAL EXPERIENCE

MANAGING PRINCIPAL, SALES & OPERATIONS 2005-2008

RFH & Associates Financial Services

Recruited and trained 15 personnel in the fulfillment of business development and client management objectives. Oversaw all phases from prospecting and lead generation to negotiations and closings. Maintained uncompromising focus on service delivery to ensure long-term business relationships.

BRANCH MANAGER, SALES & OPERATIONS 2003-2005

MORTGAGEVILLE, USA

Supervised staff of 12 loan officers in account prospecting and development activities. Consistently met or exceeded company monthly revenue goals. Key catalyst in driving company revenues upwards by 27% in 2004 and 32% in 2005. Developed marketing strategies and created sales presentation materials for sales staff. Maintained product knowledge including rates, fees, terms, and regulatory requirements.

MORTGAGE UNDERWITER, OPERATIONS 2003

EQUIFIRST CORPORATION

Reviewed and analyzed consumer loan applications and documentation in reaching a mortgage loan decision. Evaluated subject properties for value determination and financial strength and credit worthiness of loan applicants. Served as advisor and answered general underwriting questions for loan originators. Coordinated monthly meetings with loan originators on continuous process flow improvements.

DECISIONER, OPERATIONS 1999-2002

FIRST UNION HOME EQUITY BANK

Reviewed loan documentation for credit worthiness, employment and income history, and appraisal review. Ordered and reviewed applicable information (title reports, flood certifications, lien payoffs) required for final loan approval. Actively participated in team meetings directed towards problem resolution and process improvement.

EDUCATION AND CREDENTIALS

Bachelor of Science

Syracuse University Syracuse, New York

License:

State of North Carolina Loan Officer

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