Customer Service High School
Resume:
Ginnia Crespi
Elizabeth, NJ 07202
********@*****.***
Objective: To obtain a more challenging customer service position where I can expand my knowledge and skills.
Profile:
• Self-motivated, assertive and dedicated employee.
• Excellent interpersonal skills.
• Work with people of diverse background.
• Bilingual English/Spanish
Professional Experience:
Gateway Group One, Newark International Airport 2012 – Present
Taxi Dispatcher
• Address customers proactively by anticipate their needs.
• Being capable of providing directions using proper vocabulary.
• Assure the satisfaction of customers by providing an effective customer care.
Hampton Inn – Soho, NY 2008-2011
Front Desk Assistant
• Responsible for checking-in/out guests with maximum courtesy.
• Ensured all guest needs and inquiries were met in a pleasant manner.
• Assisted other departments with necessary information to satisfy any possible issues.
• Processed cash/credit card transactions and generated reports as needed.
Universidad Francisco Gavidia, El Salvador 2005-2007
English Professor
• Helped students to improve their speaking, writing, reading and listening skills in English while applying different strategies.
• Created different activities into a conversational club in a non-systematical program.
• Prepared extra-material to make feedback at the end of the topics, after classes, through individual tutoring.
Centro Cultural Salvadoreño Americano, El Salvador 2004-2008
English Teacher
• Participated in different kind of workshops, teaching training course, etc.
• Worked with children, teenagers, and adults in English Extension Programs.
• Was in charge of 1st Year ATB Program (High School) and gave parents, conferences.
Colegio Dominico Santo Tomás de Aquino, El Salvador 1997-2003
English Teacher
• Provided interactive English classes to children and teenagers.
• Developed different strategies of teaching English in a comfortable environment.
• Attended specific learning English problems.
Education:
• Universidad Catolica de Occidente, El Salvador, Bachelor of Arts in Foreign Languages (English).
• Universidad Francisco Gavidia, El Salvador, Bachelor of Science in Early Childhood Education.
References: Available upon request.
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