Customer Service Security

ROCIO EXLEY

**** ** **** ****** *** ***, Miami, Fl. 33166

Phone: 786-***-**** Email: **********@*******.***

OBJETIVE

I’m interested in a position that will allow me to combine my thorough banking experience with my planning, organization, and analysis skills, in return for growth and continuous improvement.

EXPERIENCE

Mercantil Commercebank March 2003-Sept 2011

• Inclusion specialist, collecting, preparing and ensuring all the documentation prior to process an inclusion, exclusion, opening of accounst, or signature update for both personal and commercial accounts.

• Preparing KYC’s forms with the customers.

• Assist International clients with W8 BENs and updating their information, review previous documents if necessary due to an investigation.

• Opening new accounts for International Customers.

• Ordering checkbooks.

• Verifying customers over the phone, customer’s signatures to complete inclusions, exclusions or signatures updates

• Data entry.

Clean Wave-Spincycle

• Lead Call Center 1999-2002

• Preparing customers orders over the phone, pickups, deliveries and customer service, and cashier.

Education

Digital Designer at English Center and Miami Dade Community College, English.

Skills

Have the ability to work under pressure, I like to resolve problems, and conflicts, also a great team player, knowledge in AS/400, CSCS, Hummingbird, SQN, Microsoft Word, Excel, PowerPoint, and fluent Spanish.

Certifications/ Assessments:

Career Development: Planning your future at Mercantil Commercebank E-Course.

The SAR: Reporting suspicious activities security/compliance.

Regulations E: The electronic fund transfer act security/compliance.

Identity Theft Red Flag Requirements Security/Compliance, preventing identity theft security/compliance Reg. CC and Expedited funds availability security/compliance.

Operational Risk Awareness SCORM.

Security Certification Program E- Course.

The GLB Privacy rule security/ compliance.

Customer confidentiality teller/training.

Complying with OFAC security/compliance.

The Money Market Deposit Account Product Knowledge.

Regulations security/compliance and others upon request.

References upon request

Contact this candidate