Customer Service Administrative Assistant

LASHANA DESMARATTES

*** ******** *** ****** ******, NY 516-***-**** ************@*****.***

PROFESSIONAL EXPERIENCE

York College - CUNY Jamaica, NY

Student Research Assistant 01/12- 05/12

• Processed statistical analyses

• Administered questionnaires & collected data

• Used Eviews 6. 0 daily

• Presented my work in front of a panel

St. Albans Medical Hollis, NY

Administrative Assistant 01/10- 01/12

• Managed office calendar to coordinate work flow meetings

• Maintained confidentiality in all aspects of client, staff and agency information

• Processed various requests for clients, vendors and visitors

• Contacted companies to verify clients’ insurance coverage

• Created spreadsheets, memos, PowerPoint presentations and proposals

• Acted as a gate keeper to screen visitors, calls and emails

Capital One Bank West Hempstead, NY

Teller/ Customer Service Representative 12/08-01/10

• Provided cash flow and security deposits services

• Cross referenced customers to determine eligibility for various bank transactions

• Identified and referred sales opportunities to platform staff

• Balanced cash register and vault at end of day

Bloomingdales Garden City, NY

Sales Associate 11/07-12/08

• Developed and maintained clientele via phone, letters and email

• Became knowledgeable of store merchandise, features, advantages and benefits

• Greeted walk-in customers promptly and delivered friendly and attentive service

• Operated cash register and balanced daily intake

Reckon Data Systems Elmont, NY

Office Manager 03/06-09/07

• Maintained office space and equipment

• Planned and scheduled meetings and appointments

• Answered telephones calls and recorded messages for office personnel

• Maintained complex calendar utilizing outlook

• Helped solve customer problems and get information and materials required

EDUCATION

York College – CUNY Jamaica, NY

Bachelor of Science in Business Administration, August 2012

SKILLS

Highly proficient in Microsoft Word, Excel, PowerPoint, Outlook, Eviews, fluent in Creole, knowledge of Spanish

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