Customer Service Manager

**** **** **. *********, ** *****

704-***-**** ***********@*****.***

Sade Williams

objective

[I’m currently a junior at Stanly Community College I’m majoring in business administration with a concentration in management, with a minor in health science concentration in nursing. After gaining my degree I plan to attend graduate school, or go straight into my career. If I were to gain a position with this company, I would consider it a bridge that’s helping me get to my career quicker. If hired by you all I plan to do what expected of me. I also am willing to go over and beyond any and all tasks to make sure everything is going well and gets done.]

Courses: Right now I’ am taking Communication classes to help I can say that I have great people skills; I keep a positive attitude and eye contact. I know that at your business, you need workers that can convey your specials and friendliness of the store. By taking these classes I learned how to take control of my audience. I have great influence, personal, negotiation, assertive, and management skills; I respond great to conflict. I also work well under pressure.]

Work of experience

[ Manager of Bojangles ] [06-2008/present]

[I’m responsible for working with fellow employees, peers and management staff to assist the management team ensuring productive shifts. I lead by example, motivating the crew, taking initiative and delivering outstanding customer service is a must for this position. I run, open and close all shifts, Help develop crew members to improve performance and earnings, Complete all manager in charge paperwork, Complete daily sales report, drawer counts, compile and deliver deposits, Complete daily inventories, Control labor, food and cash according to procedures -Perform all team member functions as situations dictate ]

education

[ 08-2004/05-2007 ] [ Albemarle Senior High] [ Albemarle, NC]

[ graduated with college prep credit]

[ 08-2007/05-2009] [ Johnson C. Smith University ] [ Charlotte, NC] Study business and took general core classes.

[ 06-2009/05-present] [ Stanly Community College ] [ Albemarle, NC] Studying general classes and classes that I need to complete nursing.

intrests

[ May interests are anything that deals with me bettering myself, as well as achieving and making goals. I love to keep my mind open in order to enjoy new and exciting things. ]

Skills

[Skills: Expert in cashiering, communications, customer services, influencing and negotiating. I catch on to things very fast,

Motivated, personable business professional with successful customer service experience, Accustomed to handling confidential records. Demonstrated history of producing accurate, task completion in a timely manner Flexible and versatile – able to maintain a confidence under pressure.. Thrive in deadline-driven environments, team-building skills,hard worker, with a drive to succeed, dependable with a great job history. loyal, trustworthy, and a high achiever. When I set my mind to do something, i go beyond the call of duty to make sure the job is complete and correct in a timely manner. I' am an open minded person who can adapt to any situation and environment. I have a few years of experience with customer service seeing that i am a manager for Bojangles. I am a happy go lucky person that loves to be around others, i am a go getter and somewhat competitive. I am looking for a job where i can help others and be myself at the same time i would like to be in a place where i can show my skills and be along others that has some of the same qualities.

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REFERENCES

[ upon request]

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