Customer Service Health Insurance

Lyca Crinesa B. Belulia

**** ************ **.

Rockville MD

Tel#: 301-***-****

Cel#: 301-728-736

***********@*****.***

February 1, 2012

Dear Hiring Manager,

I have a long term experience in the service industry. It has taught me how to meet and exceed customers expectations. I have assisted all types of customers in all types of settings and situations.

In a five (5) year experience in the call center industry, I have learned that our customers are very important no matter what are they, no matter what emotions they show us all we have to do is to be patience. You have to sound positive with respect and friendly at times to enhance future business.

I am an excellent representative who achives ongoing success by building morale, maintaining self-confidence and good people skills.

It would be a pleasure to interview with you and I look forward to hearing from you soon.

Very Sincerely

Lyca Crinesa Belulia

Work Experiences:

Advanced Contact Solutions

Tel#: 632-***-****

CHCS Claims and Benefits Philippines

Customer Support

Tordesillas Makati Manila

Period Covered: August 2006 – August 2007

- Provide purpose

- Build a star, not a team of stars

- Establish shared ownership for the results

- Develop team members to the fullest potential

- Make a work interesting and engaging

- Develop a self manaing team

- Motivate and inspire team members

- Monitor but dont micromanage

ICT Global Services

Panasonic Phones and Faxes Philippines

Technical Support

RCBC PLAZA Makati Manila

Period Covered: November 2007 – June 2008

Good Customer Service Performer

I was a Technical Support for Panasonic Expandables and Faxes. I stayed in the company for

5 - 6 months because the clients pulled out the account and transferred too far to my place. Well I was on a graveyard shift and non consecutive rest days.

APAC Customer Services

Tel#: 632-***-****

Blue Cross of California – Northgate Alabang Philippines

Pharmacy Retail - NextRx

Customer Service Associate

Period Covered: 2008 - 2009

Rank 5th Top Performer for 6 consecutive months. I handled BlueCross of California and its a Health Insurance account. I attended HIPPA training for 1 month and I have learned that customer's informations are very important and should not be given to anyone as a public record without passing the verification process. As a Health Insurance representative my main job is to provide benefits and eligibility concerns and sometimes I also deal with claims/billing process.

Aegis People Support

Expedia Travel

Customer Service Associate

Makati City – Philippines

Year: 2009 - 2010

Customer Service - I handled flight reservations, hotel reservations and vacation packages.

I worked and developed my skills to provide good customer service that exceeds customer's expectations.

GENPACT

Allstate Insurance

Tel#: 632-***-****

Process associate

Northgate Alabang - Philippines

January 2011 - September 2011

CSAT Performer / Mentoring Program - I perfomed the role of an Asst. Team Lead.

Stream Global Services

Sprint Sales

September 2011 - November 2011

Sales Coach

Highest TEP GROSS ADD Award ( highest number of sale )

ZERO BOTTOM BOX - ( perfect CSAT SCORES )

Seminars Attended:

- Customer Centricity – January 2009

- LIP Training ( Language Intensify Program )

Education Background:

SY: 2002 - 2006 Far Eastern University

Nicanor Reyes St. Manila Philippines

Bachelor of MASS COMMUNICATIONS

SY: 1997 - 2001 St. Mary's Academy

(formerly Sacred Heart Academy)

Nagcarlan Laguna Philippines

SY: 1991 1997 Crisanto Guysayko Memorial Elementary School

Nagcarlan Laguna Philippines

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