Customer Service High School

Amber Dillow

***** ******** ****, ************ ** 78660

512-***-**** ***********@*****.***

Education_______________________________________________________________

Everest Institute, Austin, Texas Graduation date: November 2010

Dental Assisting Program

John B. Connally High School, Pflugerville, Texas Graduation date: May 2006

Professional Experience__________________________________________________________

Business Associate May 2011 - present

Austin Diagnostic Clinic, Austin, Texas

Check patient’s in and out for appointment

Maintain and update patient's insurance and demographic information

Verify and update patient’s medical insurance

Schedule appointments

Key in tickets and collect payments for Audiology: Hearing aids, batteries, extended warranties, steamers, ear molds, etc.

Member Services Representative July 2010- May 2011 Government Employee FCU, Austin, Texas

processing deposits, withdrawals, loan payments

maintain member accounts

prepare and verify money order’s and cashier’s checks

balance currency and coin in cash drawer

record all transactions promptly, accurately and in compliance with bank procedures

Member Services Representative July 2009- March 2010

Austin Telco FCU, Austin, Texas

processing deposits, withdrawals, loan payments

maintain member accounts

prepare and verify money order’s and cashier’s checks

balance currency and coin in cash drawer

record all transactions promptly, accurately and in compliance with bank procedures

Lead Teller September 2008- July 2009

IBC Bank, Austin, Texas

processing deposits, withdrawals, loan payments

maintain member accounts

prepare and verify money order’s and cashier’s checks

balance currency and coin in cash drawer

record all transactions promptly, accurately and in compliance with bank procedures

Skills ___________________________________________________________________

Customer service oriented with good problem solving skills

Ability to work independently and contribute effectively to team initiatives

Knowledge of using general office software applications

Organized, detail oriented and has the ability to work in a fast-changing environment

Possess excellent telephone etiquette with good communication skills

In-depth knowledge of medical insurance and financial services.

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