operations supervisor/previous customer service experience

Amy A. Mulhall

*** * **** **.

Mount Carmel, Pa *7851

Phone: 570-***-****

Experience

Ryder /Total Logistic Control October 15, 2007 - Present

Operations Supervisor

Responsibilities:

Coordinating the inbound/outbound flow of product through the warehouse

Verifying trailers are loaded and unloaded properly

Responsible for daily staffing of shift

Monitors the productivity and accuracy of LTOs

Trains, coaches and counsels LTOs on job performance

Ensures proper safety and cleanliness of warehouse

Monitors time and attendance with Citrix

Monitors performance with Labor Management

Solving problems and situations for LTOs

Working knowledge of PKMS systems, RF units, SAP and Voice pick systems

Knowledge for using email and Microsoft office

Certified trainer for Raymond pacer, walkie rider and reach truck

Wal-Mart Distribution Center July 23, 2007 - October 13, 2007

Receiving/Central Transportation Office

Responsibilities:

Trained in receiving and putaway functions

Trained in transportation office

Checked drivers in and out of facility and handled payments

Trained on pacer, walkie and squeeze clamp equipment

Daily use of Microsoft Office

Lowes Distribution Center November 3, 2003 - April 5, 2007

Appliance Department/ Missing Cartons

Responsibilities:

Trained in shipping, receiving, picking, appliances and special order sales

Trained in “missing cartons”, a form of loss prevention. Object was to make sure everything was loaded onto the outbound trucks before they were sealed

Trained on pacer, walkie, squeeze clamp, high reach, appliances lifts, Toyotas and tuggers

Buy Rite Liquidators May 15, 2001 - November 2, 2003

Stock Clerk

Responsibilities:

Dealt with customer returns

Stocked shelves

Weis Markets October 30, 1999 - May 14, 2001

Office Clerk

Responsibilities:

Supervised cashiers

Ran customer service desk

Answered telephone

Counted cash drawers and made nightly deposits to bank

Education

Line Mountain High School

1994-1998

College Prep

Diploma

Bloomsburg University

1998-2001

Computer Science

Luzerne County Community College

2001-2003

Computer Science

Dale Carnegie Training Graduate - December 2009

Skills

Play a key role in the successful operation of the warehouse. Experience working with computers, Microsoft Office and PKMS systems. Can work well under pressure, with others or independently. Can easily train others or be trained in new functions. Motivated self starter that can work alone without supervision to meet deadlines. Typing speed of 58 wpm. Previous experience in customer service andn handling customer issues.

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