Customer Service Medical
Resume:
LESLIE HARRIS
HENDERSON NV 89015
SUCCESSFUL ACCOMPLISHMENTS
Certified Medical Office Administrator
HIPAA Certified
CPR Certified
OSHA Certified
PROFESSONAL SKILLS AND COMMITMENTS
FRONT OFFICE SKILL SET:
COMPUTER SKILLS: Proficient in all Windows, Microsoft Word, Microsoft Works, Excel, Power point, MS Office, DOS, Keyboarding, Ten Key, Medisoft, Spring Charts, and Electronic Health Records( EHR)
Patient Flow Management
Telephone Management
Specialist Referral
Appointment Scheduling
INSURANCE PROCESSING: Managed Care Plans, Government Sponsored Plans, Private Payers, and EOB
KNOWLEDGEABLE IN: Dentrix Software
MEDICAL BILLING AND CODING: CMS 1500, CPT-4, ICD-9, and HCPCS
Medical Transcription
PROFICIENT IN: Medical Terminology, Anatomy and Physiology
DISTINCTIVE SKILLS:
Capability to handle multi- functions and exquisite in organizing, planning, and prioritizing duties
Capacity to work under stressful situations
Excellent in penmanship, orthography, and verbal communication
Friendly personality with the desire to work with the public
High level ability to accurately follow directions
BACK OFFICE:
Vitals
Patient Medical History
Basic Life Support Skill Set
PROFESSIONAL EXPERIENCE
Health First Medical Center - Las Vegas, NV 2012-2012
Medical Administrative Assistant
•Greeting patients
•Coordinating patient care
•Maintaining patient records
•Filling out insurance forms
•Handling correspondence
•Scheduling patient appointments
•Handling billing and bookkeeping
•Arranging hospital admissions and scheduling surgeries
HSBC - Las Vegas NV 2008-2010
Customer Service Representative II
- Prompt courteous service and resolution, on account inquires, complaint and problems.
- Maintained Team Captain for the year of 2009 & received Team Captain of the month award.
- Provided superior knowledge of business (departmental) products, policys and procedures.
- Maintain exceptional quality scores throughout my time with HSBC.
- Conducted team huddles/meetings to introduce new and current policy/procedures to coworkers.
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