Customer Service Manager

SHAWN ADAMS

**** *. ******** **.

CHICAGO, IL *0620

Phone: 773-***-****

E-mail: **********@*****.***

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OBJECTIVE

A full time position in a customer based enviroment, where my transferable skills can best be applied.

SUMMARY OF QUALIFICATIONS

Changed approach to delivering customer service,flexible,highly dependable,motivator.A customer service expert who makes an impact on customers and companies.solves shrinkage,transforms and builds team moral.

WORK EXPERIENCE

Guest Service agent (4/2006 - 6/2010)

Hilton Chicago Hotel, chicago, IL

Registering and greeting of guest.providing customer service in a professional and timely manner.collecting information upon arrival, anticipating the needs of guest.assigning of rooms,upgrading per request.collecting and posting of payments.knowledge of inventory, working with various departments to ensure accuracy and changes are noted. promoting the hotel and it's amenities.working great within a team.

Assistant Store Manager (11/2005 - 3/2006)

Casual Male, Chicago, IL

Direct customer service contact.merchandsing of displays;inventory control;mark down's; processing of catalog orders;cash handling.

Store Manager (8/2003 - 10/2003)

Press Relay Travel retail, Chicago, IL

Training of incoming staff, ordering of merchandise,inventory control,weekly scheduling of full and part time associates,payroll,weekly manager meetings.

Store Manager (11/1999 - 9/2002)

W.H Smith Travel Retail, Chicago, IL

Especially skilled at building effective teams, productive working relationships with internal and external customers, vendors and managers. recruiting, training, identifying areas of growth.changed approach to delivering customer service, resolving issues.merchandisng, inventory control, scheduling, payroll.shrinkage reduction of 100,000 within 60 days.transformed disorganized location and staff within a 60 day period. p/l reports, monthly audit trails.

A\R and Payroll Clerk (8/1997 - 10/1997)

Palmer House Hilton, Chicago, IL

Usage of various office equipment,filing, faxing, matching of folios,confirming method of payment.Data Entry of employees wages and tips into hotel system

Multi- store Manager (4/1996 - 6/1997)

Lori's Hallmark, Chicago, IL

Learning the areas of direct customer contact in a retail setting, developing as a team member and manager. customer service. H/R duties, scheduling of staff, payroll, ordering of merchandise,pricing.training of incoming managers;developing teams for two locations at the University of Chicago hospital.working great within a team enviroment.

EDUCATION

Hyde Park Career academy

Chicago , IL

Number of Years Attended:: 4, Degree:: Diploma , Major:: Accounting , Minor::

REFERENCES

Available upon request.

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