Hotel / Lodge Manager

Location:

Canada

Salary:

Negotiable

Posted:

January 05, 2009

Contact this candidate

Resume:

PERSONAL DETAILS

Forenames: Tumisang, Mpho

Surname: Hansen

Date of Birth: 27 December 1981

Marital Status: Married

Dependents: 2

Nationality: Motswana

National Id#: 027522409

Drivers License: 67371 (Class B)

Passport #: N916534

Contacts: P O Box 255

Lobatse, Botswana

Cell: +267-****-**** or +267-****-****

Tel: +267-***-****

Work: +267-***-****

Fax: +267-***-****

Other Information

Name of Spouse: Pono O Hansen

EDUCATION

2002 – 2003

ICM, UK Certificate in Public Relations, Marketing & Advertising

Decatic Commercial college, Gaborone

Subjects Covered:

Public Relations

Marketing

Consumer Behavior

Advertising

1998 – 1999

Cambridge Ordinary level

Lobatse Senior Secondary School

Subjects Covered:

Mathematics, English Language

Literature in English, Additional Combined Sciences

Combined Sciences, Art

Religious Education

WORK EXPERIENCE

Spectrum Insurance Agency

Sales & Marketing (2002-2003)

Duties & Responsibilities

- Marketing Insurance Products

- Insurance sales

- Filling Claims

Orinoco Call Centre – Mascom

Position: Team Leader / Junior Manager (2003 – 2005)

Scope of work

To supervise staff and ensure efficient customer service for all our clients including a major cell phone network company in Botswana.

Duties Responsibilities

• Supervision of 20 – 40 call agents at one shift

• Supervision and planning of duty roster

• Call monitoring and weekly assessment of the call centre agents

• Daily and weekly reports of service progress and call FAQ’s analyzing

• Product knowledge, training and examining call agents

• Interviewing and assessing new or prospective call centre agents

•

Motse Lodge and Cultural Village, Kanye

Position: Guest relations Manager (June 2005-till Date)

Scope of Work

To ensure efficient customer service, lodge events and promotions.

Main Duties & Responsibilities

• Hosting guests, Culture talk & presentations and village tours

• To attain high performance of employees through customer service training and team building excises.

• Conducting marketing and publicity campaigns.

• Stock control and ensuring satisfactory inventory at all times.

• Coordinating all Motse Lodge calendar events.

• Front of house administration and bookings

• Working with local entrepreneurs, marketing local products through the lodge and other related events

Ngamiland Adventure Safaris (Okavango Wilderness Safaris)

Camp/Lodge Manager (27 November 2007-till Date)

Scope of Work

Relief Manager for 3 different camps namely Kwetsani, Jacana and Tubu tree camp. Hosting International guests and ensuring that the best service and attention is provided for them.

Main Duties & Responsibilities

• Hosting and entertaining guests

• To manage and attain high performance of junior employees.

• Housekeeping Management and stock control of laundry, décor and rooms stores.

• Stock control of Food & beverages and ensuring satisfactory inventory at all times.

• Menu planning and setting for camp meals

• Coordinating all Lodge activities and events

• Monitoring and coordinating and aircraft movements on the local airstrip

• Guest rooming and coordinating

• Running the Curio Shop, ordering, pricing and selling of goods ( using the QuickBooks Program)

• Lodge administration and bookings

• Compiling weekly and monthly reports of the camps activities, guest, flight movements, maintenance & décor, and the lodge stock and inventory

• Monthly handovers to other camp managers either going on leave or returning.

Personal Attributes

Adventurous, outgoing and spontaneous are a good way to describe my character. I’m articulate in both English and Setswana. I like traveling and experiencing different cultures from all over the world. A few of the places I have traveled are France, Spain, China, United Kingdom and seven different countries in Southern Africa. I enjoy challenges and work well under pressure. Leadership skills are a natural part of me which I believe can not be achieved without good interpersonal, communication and team building skills.

Hobbies

• Swimming

• Reading

• Entertaining

• Traveling, visiting arts & culture museums & monuments

References

Mr. Donald Inambao

Spectrum Insurance Agency

Village Complex

P O Box 999

Gaborone

Tel: +267-*******