CSR

DELIA GARCIA

**** *. **** **. * Fort Worth, TX **110 * ***********@*****.*** * 817-***-****

QUALIFICATIONS SUMMARY

Highly personable Customer Service Professional with over thirty plus years of experience in account management, sales processing, and call-center operations in the communication.

• Talent for identifying customer needs and presenting appropriate company product and service offerings.

• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

• Track record of assisting in the reporting procedures that improve customer satisfaction.

• Expertise in resolving escalated customer service issues.

• Secured numerous company achievement awards for delivery of exceptional customer service.

• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft Access, and Microsoft Outlook®).

PROFESSIONAL EXPERIENCE

C F J Manufacturing Fort Worth, Texas Dec 2010 –Oct 2011

C ustomer Service Representative

Responsible for handling heavy incoming customer service calls for several programs. Duties required: troubleshooting any problems; data entry; filing, and verification; processing returns; providing resolution with returns; escalated issues and eligibility issues; placing outbound calls in a timely manner; efficient documentation of accounts, running reports; responding to emails to both internal and external customers in a timely manner.

AT&T Telephone Co. Beaumont, Texas June 1979 – June 2009

Answered incoming calls for Sales and Billing regarding Employee Relations (employee calls regarding concerns with sales of uverse and other telephone issue, repair, dispatching techians,

troubleshooting phone issue, typing up service orders). Worked in mail room, delivery and sorting inter-company mail, heavy lifting.

R.L. PASCHAL HIGH SCHOOL May 1976

Diploma

Contact this candidate