Customer Service High School
Resume:
Jasmine Salmon
Columbia, SC *9210
To Whom It May Concern:
I would like to thank you for taking the time to review my resume. I am very interested in obtaining a position with your company.
Enclosed is a copy of my resume, which details my background and experiences. I am very determined and able to follow directions and accept authority. I have acquired many skills during my various work experiences including dependability, pride in my work, and discipline.
As your employee, I will graciously welcome hard work, extra duties, learn new skills, and do as much as I can to accomplish and exceed any and all requirements. I pride myself on my dependability, optimistic attitude, and desire to perfect my assignments and accomplish my goals.
I would greatly appreciate the opportunity to expand and improve upon my skills with a position in your company. Please contact me at 803-***-**** or 803-***-**** to arrange an interview at your convenience. Thank you for your time and consideration. I look forward to hearing from you soon.
Sincerely,
Jasmine Salmon
Jasmine P. Salmon 803-***-**** or 803-***-****
955 Ridgeley Place Columbia, SC 29210 ****************@*****.***
Professional Experience
BB&T Call Center
6/2009 – 12/2010
Customer Service Rep. I
Responsibilities
• Delivers world standard client service by answering telephone inquiries timely, accurately, professionally, and courteously. Maintaining required performance standards in quality, occupancy, attendance, promptness, and identifying client needs regarding bank information. Enhances personal and professional growth through participation in required and voluntary training and education.
ADP Tax Service
3/2009 – 6/2009
Client Service Professional
Responsibilities
• As a client service professional, provides outstanding service when handling all clients personal information. Provides first level information regarding tax credits. Client service professionals are responsible for entering all information into the system for proper preparation of documents. Some filing is involved.
Assurant Specialty Property
04/2007 – 3/2009
Customer Care Rep.
Responsibilities
• Customer Care Specialists deliver outstanding service to customers over the telephone. Associates fulfill customer needs while working in a mortgage insurance processing center by using various means of communication.
Blue Cross Blue Shield (Palmetto GBA), Columbia, S.C
10/2005 – 03/2007
Customer Service Specialist
Responsibilities:
• Customer Service Specialists are responsible for answering calls from subscribers, providers, and others who have questions about medical insurance coverage, benefits, claims, etc. The position is in a call center environment where call volumes fluctuate. Performance is measured based on combination of quality, timeliness, and availability to the customer.
Wix Filters
5/2005 – 10/2005
Assembly Line Worker
Responsibilities:
• Pack boxes & Inventory Reports
Strengths
• Strong ability and desire to learn
• Willingness to work hard
• Entrepreneurial spirit
• Proven leadership
• Solid communication skills
• Attention to detail
• Ability to multi-task
• Interest in serving our customers
• Hunger to succeed
Education
Kaplan University, Davenport, IA
Bachelors
Currently Attending
Major: Business Management
Jackson Hewitt Tax Course
Certificate
11/2006
Dillon High School
Diploma
05/25/2005
References
Shawnda McInnis (Assurant)
• 1602 McNeil St
Dillon, SC 29536 347-***-****
Wanda Jones (Assurant)
o 1218 S Main St
Darlington, SC 843-***-****
Keith Leonard (Wix)
1422 Wix Rd
Dillon, SC 29536 843-***-****
Contact this candidate