Customer Service Medical
Resume:
Latricia T. Harris
*** **** ****** ****; Charlotte, North Carolina 28214
***************@*****.***
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Seeking a challenging position in a Customer Service Representative where I can utilizes my positive work ethics, interpersonal/ communication skills and willingness to learn all aspects and advancements opportunities within your company.
HIGHLIGHTS OF QUALIFICATIONS
• Serves and protect the hospital community by adhering to professional standards, hospital policies and procedures, federal, state and local requirements and Jcaho standards.
• Perform tasks with high degree of accuracy, performance, and efficiency
• Strong ability to analyze and solve-problems.
• Exceptional ability to maintain confidentiality of patients’ health records.
• Durable knowledge of MS Word, Excel, Outlook, SFO, Transcription Browser, STAR, Invision, and SAP software.
• Strong ability to effectively present information in one-on-one and small group situations to patients, clients, managers, doctors, nurses, customers and employees.
• Proven self-starter and work well under little or no supervision.
• Outstanding interpersonal skills necessary in order to communicate with and follow instructions effectively from a diverse group of clients and staffs.
• Enhances retail pharmacy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
EDUCATION and ACCOMPLISHMENTS
Columbia Junior College of Business September 1995
Applied Science Degree in Business Administration with emphasis in Management
Self Regional Healthcare 2003, Certificate in Medical Terminology
Columbia Junior College Full Scholarship Nominee 1993-1995
President and Dean’s List Nominee 1993-1995
PROFESSIONAL EXPERIENCES
McKesson U.S Pharmaceutical, Service First Representative January 2008-April 2010
• Interfaced with pharmacies, taking over 200 inbound calls daily for purpose of resolving problems, answering questions and placing direct, drop shipped, and remote enhanced delivery orders for different medications
• Communicated effectively with different individuals and departments to ensure high quality and timely expedition of customers’ requests
• Listened attentively to the customer’s needs and concerns and demonstrated a high degree of empathy
• Thoroughly and effectively gathered customer’s information access and fulfilled customer’s needs
Big Lots, Cashier October 2007- April 2008 (Seasonal)
• Provided excellent customer service to all customers
• Computed and recorded transactions daily
• Operated computerized cash registers
Food Lion, Cashier Operator September 2007-January 2008
• Provided Excellent Customer Service
• Operated a computerized cash register
• Maintain a clean work area
• Stocked the front end of the store when needed
Presbyterian Healthcare, Health Information Analyst/Tech, April 2005- August 2007
• Analyzed and reanalyzed medical charts for processing
• Reviewed medical records for completeness, accuracy, and compliance with regulations and laws
• Ability to read and comprehend simple healthcare terminology
• Maintain record availability by processing charts into the department; using chart mark off procedures; and facilitating chart location activities
• Audited medical records monthly for accuracy.
• Initiated the medical records by creating and processing the patient care record folder
Piedmont Medical Center, Health Information Tech III, April 2004- April 2005
• Retrieved all discharge records from care area for processing
• Analyzed medical charts for physician deficiencies such as missing signatures or dictation and used fax, copier, microfilm machine, and multiline phone systems
Reference Available Upon Request
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