Customer Service Technician

JARBY AGUDELO

**** ****** *** *** * – Union City, NJ 07087 - Phone: 201-***-**** – *********@***.***

OBJECTIVE

o Service focused, technically skilled and hard-working office Support, Tech Support. Warehouse Support, IT Support, Shipping and Receiving Clerk and Customer Service.

o Advance Skills in Microsoft Office Suite applications (Word, Excel, Access, PowerPoint, Outlook, Publisher) Internet, Computer and Network Troubleshooting, Quickbooks, TWL, RF Scanners, Inventory Control, Shipping Programs, (Starship, UPS WorldShip, FedEx Online, ClipperShip) Maintenance of Computers and hardware and quickly learn new computer programs..

o Expert Interpersonal and communications Skills, Known for tactful handling of sensitive, Confidential issues, ability to resolve customer complaints and timely completion of polished.

o Reputation for dependability, honesty, dedication and enthusiasm. Provide Premium Service to both Internal and External Customers.

Work Experience

UNITED STATIONERS / ORS NASCO – CHARLOTTE, NC

02/2010 to 05/2011

Distribution Associate II

Duties and Responsibilities:

* In Charge of the picking / packing / Receiving / Daily Cycle Count and Inventory Control, Computer And RF Scanner Troubleshooting and shipping all merchandise. Work with clippership software, TWL and trend. Prepare bill of landing and paperwork for all freight orders going via UPS and FedEx Freight and AAA Cooper Transportation, Stockpicker, Reach Truck, Sit Down Truck Certified.

THOMAS COMPUTER REPAIR SERVICES – UNION CITY, NJ

02/2004 to Present

Computer Technician

Duties and Responsibilities:

* I’m Computer Technician owner of Thomas PC Repair Services i provides Fast and affordable Computer Repair Services and Support and We setup and support home networks and computers and more, you can see all Services at Thomaspcrepair.com

WATERJEL TECHNOLOGIES – CARLSTADT, NJ

07/2006 to 02/2008

Shipping and Receiving Clerk

Duties and Responsibilities:

* In Charge of the Distribution all merchandise going by UPS and FedEx for top retails Stores (Walmart, Target, DrugStore, Rite Aid, CVS, Toys r US and other Retail Stores Nationwide and Overseas.

IN THYME CAFÉ & SPECIAL EVENTS, RIVER VALE, NJ

01/2005 to 11/2005

Coordinator

Duties and Responsibilities:

* Help in the kitchen, prepare the conference room for events. Clean and put coffee refills into coffee machines. Ensure the optimum comfort of all guests in reception area and accommodated special requests. Thrived within busy environment, requiring the ability to multi-task.

C & T INTERNACIONAL, EAST RUTHERFORD, NJ

2/2004 to 01/2005

Shipping & Receiving and Parts Dept.

Duties and Responsibilities:

* Forklift Operator, In charge of dispatch and received all fedEx, UPS, DHL, USPS Packages and Documents. Make the Shipping Labels for outgoing shipments.

* Delivery merchandise from warehouse to dealers and baby stores. Make and apply reference labels to merchandise going in Freight Trucks to important Retailers like Baby r us, Burlington others. Prepare Special orders for pickup. Answered telephones and courteously assisted customers.

* Earned a reputation for rapidly and calmly resolving customers complaints. Thrived within busy environment, requiring the ability to multi-task and maintain organized computer and hard-copy files.

UNITED PARCEL SERVICE (UPS) SECAUCUS, NJ

06/2004 to 07/2004

* Package handler

Duties and Responsibilities:

* In Charge to load containers with small packages and Scan each package to provide updated tracking information to customers using the Tracking tools provide by UPS Network (UPS.com, track by phone, track by email)

EDUCATION

STRATFORD CAREER INSTITUTE – WASHINGTON DC, WA

10/2003 to 04/2005

* Certification

* Computer Technician.

MONTCLAIR UNIVERSITY – MONTCLAIR, NJ

* Some College Coursework Completed

LANGUAGES

* English ( Fluent – Full knowledge)

* Spanish (Fluent – Wide Knowledge)

Skills:

I'm interested in learning as much as I can in whatever I do.

Computer Technician, Data Entry, Customer Service, Database Administration, E-Commerce, Inventory Control, Networking, Shipping Programs, Word Processing (75WPM) Web Design, Data Entry, Web Programming, Fork-lift, Stock-picker, Rf Scanners, TWL Online and Trend, Office Support, MS Office Suite.

Jarby Agudelo Resume Page 1

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