Customer Service Sales

Laurie Ard **** Snowden Houston, Tx ***** cell 713-***-**** **********@*****.***

OBJECTIVE

I am looking for an entry level position within your company that would allow me to utilize my skills and knowledge which also has room for advancement and growth.

WORK EXPERIENCE

Pharmacist Technician Trainee 2007-2009

Jacinto City Pharmacy

Assisting Pharmacist with inputting information in computer

Data Entry

Accounts Receivable

Stocking

Organizing and arranging items in store

Maintaining cleanliness of store

Insurance Account Management 2006-2007

Asurion

Filing

Answer High Volume Phones

Data Entry

Accounts Receivable

File claim for customers

Payroll

Technical Support Specialist 2005-2006

Convergys

Customer Service

Assisted in new hire training by educating them on product knowledge, sales techniques, and overall customer service processes.

Maintain Knowledge of current sales and promotion, policies regarding payment and exchanges, and security practices

Waiting on customers

Answering customer inquires

Completing sales transactions

Accepting payments

Helping customers with bill issue

Providing direction/selection assistance

Troubleshooting phone issues

EDUCATION

Texas Southern University 2003-2005

Houston, TX

M.B. Smiley High School 1998-2003

Houston, TX

SKILLS

40+ WPM

Attentive

Proficient in Microsoft Office Applications along with WordPerfect

Self Starter

Intermediate knowledge of computers and internet

Fast learner

Able to lift over 50 lbs

Can troubleshoot according to troubleshooting steps

Individual or team contributer

Highly motivated

Diligent worker

Contact this candidate