Sales Customer Service

Michael S Hutchins

713-***-**** US-CST.)

Skype: mike.hutchins1224

****.**********@*********.***

Objective:

Talented, experienced, versatile, reliable and

persistent telephone sales and marketing professional

available for short or long term projects.

Professional Experience:

Owner of Rapid Response Marketing 2006-present

Provides direct sales, lead generation, appointment setting, telephone

surveys/interviews, and telephone mystery shopping services to individuals

and companies of all sizes. Services are performed business to business

and business to consumer. Clients have included Nolo Press, National Business

Forms And Printing, Costa’s Gyms, Tax Wise Recovery, Telexpertise, and

Tuesday Productions.

Sales And Management Trainer, Bally Total Fitness, 2000-2005

Was responsible for training all sales staff in 17 Bally Fitness locations in

Houston and San Antonio. Training consisted of a 40 hour classroom/on site

curriculum. Participants were required to pass the training before being allowed

to work in a facility. The curriculum consisted of training consultative selling skills

such as active listening, asking appropriate questions, and showing understanding.

Participants were trained through studying a manual and extensive role playing.

In addition to being trained to sell and close memberships, participants were also

trained in telephone sales and appointment setting. Also assisted human resources

by facilitating workshops on customer service, personal training sales, Bally’s Weight

Management System, and company policies and ethics.

Other Professional Experience:

Twenty five years of selling experience includes both inside and outside

sales. Outside sales experience includes selling commercial signs, tax sheltered

annuities, and nutritional supplements. Inside sales experience includes

selling gym memberships, weight loss programs and furniture.

Skills:

Proficient in all of the following: consultative selling, Sales Force CRM,

Telemagic CRM, Microsoft Office Products, mystery shopping, appointment

Setting, lead generation, copy writing, conducting telephone surveys

and interviews, and workshop facilitation.

Education And Certifications

Hofstra University, BA in Speech Arts

International Coaches Federation (ICF)

American Council On Exercise (ACE)

Dale Carnegie

References available upon request.

Contact this candidate