KEITH M. CREAVEN
*** ***** ***** ********, *** York 11710
Cell: 516-***-**** Home :516-***-****
***********@*****.***
EXPERIENCE
Ashton Benefits New York, NY
Account Manager 08/04- Present
• Manage over 130 existing clients
• Oversee all required paperwork and documents for new business setup
• Perform open enrollment meetings for new and existing clients
• Submit new business applications and follow up with General Agent/Carrier on new business case installation
• Manage, build, and maintain relationships with clients through renewal retention
• Constant communication through e-mails, phone, and face-to-face meetings with clients
• Quote alternative health plans for clients through Health Connect.
• Cross sell existing book of business ( all lines of coverage)
• Service the client with employee add-ons/change/terminations
• Client Problem Solving ( Billing, Eligibility, and Claim issues)
• Provide on-line billing invoices for 50+ clients on carrier websites.
• Update database (Saleslogix) with client’s current plan/rate information
Dascit/White & Winston New York, NY
Sales Representative 02/96 – 08/04
• Responsible for all aspects of sales and case management for several large Prudential Agency’s in the NY/NJ areas.
• Conducted seminar/meetings for Brokers/Agents and Clients
• Communicated daily with brokers regarding any changes involving product, laws and underwriting guidelines
• Preparation of Large Group Cases ( 50+ fully-insured and self funded)
Chubb LifeAmerica New York, NY
Group Administrator 02/90 – 12/95
• Ran all Health Quotes for Group Representatives
• Processed New Case Submissions over to carriers
• Communicate daily with Brokers/Clients on Insurance Products.
• Updated all computers with Chubb LifeAmerica Rates/Products
COMPUTER SKILLS
• Windows NT, Windows XP
• Microsoft Outlook, Word,
• Saleslogix
EDUCATION
• United States Navy (Honorable Discharge)
• Briarcliff College ( Computer Program/Business Administration)