Manager General
Resume:
ALEX R. MARTINEZ
North Brunswick, New Jersey 08902
917-***-**** • ****************@*****.***
OPERATIONS MANAGER
Solutions-focused, diligent self-starter seeking to contribute facilities and operations management expertise toward supporting a progressive organization in optimizing performance. Calm demeanor in the face of difficulties; ability to manage multiple projects while working under pressure in fast-paced environments. Highly versatile; adept at quickly mastering new roles and responsibilities. Reputation for integrity, perseverance, and work ethic. Continuously pursues opportunities to learn and takes on challenges for further professional growth.
Core Competencies and Areas of Expertise
• Cross-Functional Team Leadership • P&L Contracts • Budgeting & Finance
• Outside-of-the-Box Problem Solving • Regulatory Compliance • Process Improvement
• Facilities Management & Food Services • Staff Training & Motivation • Relationship Building
ACHIEVEMENT HIGHLIGHTS
• Earned numerous accolades, including: 7 100% safety gold certificates for Safety compliance, South Asia Medal, Navy Achievement Medal, and Kuwait Liberation Medal for participation in Operation Desert Storm.
• DOH and JCAHO showed no deficiencies in the following facilities: Interfaith Medical Center - Environmental; Saint Agnes Hospital - Environmental; Westchester Medical Center - Food & Nutrition; Children’s National Medical Center – Environmental; Georgetown University Medical Center; and Saint Vincent’s Hospital - Environmental.
PROFESSIONAL EXPERIENCE
SODEXO CAMPUS SERVICES SOUTH EAST TERRITORY - TX, OK, LA, MS, AL, TN, GA, SC, & FL Resource Manager Facilities / Custodial / Grounds (POM) (2011)
Maintained full accountability for handling resource management and support activities for a diverse range of accounts in accordance with organizational policies and procedures. Demonstrated problem solving and critical thinking skills in proactively identifying and resolving issues.
• Contributed leadership skills in managing, mentoring, and motivating staff members, with a strong focus on optimizing productivity and performance.
• Built top-performing personnel vital to supporting enterprise-wide operations by effectively interviewing, screening, and testing managers and frontline employees.
• Collaboratively worked with different staff members to design and execute a key strategy to support operations, prepare a duty list, and manage grounds efforts to ensure cost-effective campus beautification.
SODEXO SCHOOL SERVICES NEW ORLEANS CHARTER SCHOOLS – RSD
Area General Manager Facilities / Custodial / Grounds (POM) (2010-2011)
Effectively tracked performance by comprehensively reviewing and reconciling 13 P&L accounts and using data to define future business strategies. Built and steered multiple teams to maximize performance in consistently completing projects in a fast-paced, time-sensitive environment requiring superior planning, organization, and leadership skills. Successfully steered facilities activities at 38 school sites to ensure client satisfaction and account retention.
• Demonstrated sharp business acumen in developing and executing goals in accordance with organization service, mission and values.
• Actively supported senior management in critical decision-making and business planning initiatives by efficiently compiling and producing detailed variance, operating, and administrative reports.
• Diligently promoted a safe and healthy work environment for employees by integrating a comprehensive safety program.
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Alex R. Martinez
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SODEXO EDUCATION FACILITIES NEW ORLEANS SCHOOLS - RSD
General Manager Facilities / Custodial – District Safety Coordinator (2008-2010)
Spearheaded all facets of daily facilities activities for 200 UNION (SEIU) employees at 53 school sites.
• Applied critical thinking skills and sharp attention to detail in directing the development of operational objectives in compliance with client expectations, service requirements, and SODEXO goals.
• Consistently ensured that projects, costs, and expenditures strictly comply with the organizational annual operating budget and implementation of quality assurance program.
SODEXO EDUCATION SERVICES
General Manager Facilities / Custodial / Grounds - District Safety Coordinator (2008)
Demonstrated industry expertise and leadership skills in overseeing Plant Operations Management, with responsibility for maintenance, grounds, and custodial services at two locations. Directly handled a broad range of activities as the support manager for start-up accounts in the Mid-Atlantic district under the Vice President of Operations. Launched and implemented the safety program, and handled multiple Education Facilities and custodial accounts.
• Maximized human resource performance by conducting evaluations, clearly defining skill gaps, and providing expert recommendations on strategic training/professional development solutions.
• Successfully prepared and submitted multiple Sodexo applications involving UFS, Labor Management, ADP, and Facility Center.
SODEXO EDUCATION SERVICES La ROCHE COLLEGE
General Manager / District Safety Coordinator (2006-2008)
Managed the Facilities, Custodial and Grounds services, further illustrating management and multitasking skills.
• Steered the creation and execution of multiple quality-driven programs and systems to accommodate all Faculty staff, Administrators, students, employees, visitors, and customers.
• Exhibited sharp leadership qualities in effectively orienting, training, and leading personnel to ensure critical compliance with regulatory safety standards and internal Sodexo policies and procedures.
SODEXHO CAMPUS SERVICES
Project Engineer Facilities / Custodial / Grounds (2006)
Supervised multiple project engineering initiatives, as a support manager for start-up accounts in the Mid-Atlantic district. Prepared and submitted Sodexho applications for UFS, Labor Management, Marpay, and Facility Center.
• Served as the General Manager for Potomac School, George Mason University, and Madeira Schools.
SODEXHO CAMPUS SERVICES NEW YORK MEDICAL COLLEGE
General Manager (2005-2006)
Planned and coordinated scheduling and allocated budgets, with a focus on maximizing use of resources while controlling costs. Proficiently managed stock and ordered supplies to maintain optimal inventory levels.
• Utilized strong diplomacy skills in promoting smooth relations with client, customers, and employees.
SODEXHO SAINT VINCENT’S HOSPITAL
Evening / Night Operations Manager (2004-2005)
Conducted detailed and comprehensive daily environmental services operations in a 450-bed facility.
• Supervised and motivated 34 full-time employees, playing an integral role in their development and performance.
• Steered all aspects of QA training, safety training, medical waste removal, scheduling, payroll, and bed tracking through put process, further illustrating multitasking and prioritization abilities.
GEORGETOWN UNIVERSITY MEDICAL CENTER
Assistant Director (2003)
Performed a diverse range of daily operations in a 350-bed facility, with responsibility for supporting the Director in establishing a program for linen and environmental services.
Career Note: Additional experience as an Assistant Director for Children’s National Medical, Senior Manager Food & Nutrition for Sodexho Marriott Westchester Medical Center, and Operations Manager Environmental Services for Sodexho Marriott Norwalk.
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