technical support
Resume:
Blair W. Barnes
Sherwood, Arkansas 72120
Career goals: Challenging work with opportunity for professional an personal advancement. Eventual supervisory position while maintaining hands-on contact with primary tasks of department and with customers.
Work Experience
1/10 - 8/11
Verizon Wireless; Little Rock, AR
Wireless technical support representative. Worked with customers to resolve difficulties with wireless devices, services and billing. Assisted the customer directly via telephone in device setting and programming. Worked with company systems in wireless billing and service. Educated customers on devices, services, and procedures. Numerous Kudos and Customer achievement awards. Exceeded sales quota on monthly. Went above and beyond for customers to achieve outstanding number of perfect surveys.
8/07- 12/09
Lee's Cabinets; Cabot, AR
Measure for, participate in building and installing custom cabinetry.
2/05-8/07
Dish Network (Omega Micro); North Little Rock, AR
Satellite Receiver Technician. Pick up materials for assignments, install or repair customer home satellite receiver systems; educate and explain benefits and features of new technology; ensure all new and previous work is installed to code; transmit to corporate office documents and photographic record of work performed.
11/02-2/05
S&K Menswear; Little Rock, AR
Sales Manager. Inventory daily, oversee morning and afternoon shipping and receiving, check-in, stock, and display new merchandise. Generate sales, maintain schedules, ensure tailoring to customer satisfaction. Bank deposit daily receipts, open and close store after securing premises.
5/97-11/02
Dillard's Department Store; North Little Rock, AR
Men's shoe sales. Check in new merchandise, inventory, maintain, and exceed YTD sales goals.
Education:
GED; Little Rock, AR 1996
Hobbies: Computer, electronic and auto technology and repair; sports; reading.
References available on request.
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