Trained Mediator-Prelaw

EDUCATION

• Bachelor of Arts – Political Science - June 2007

• San Diego State University

• Associate of Arts – Paralegal Studies and General Education - June 2004

• Southwestern College

• Trained and experienced Mediator - July 2007

• National Conflict Resolution Center (NCRC)

EXPERIENCE

Business Tax Representative

City of San Diego Office of the City Treasurer, San Diego, CA 3/2005 - Present

Assisted the public with Business Tax and Rental Unit Business Tax account billing inquiries. Effectively communicated policies, procedures, and appeals process to taxpayers. Processed new applications, Notice of Violation applications, renewals, payments, and account adjustments. Researched and reconciled billing and payment inquiries. Supervised staff while taking part in a Senior Clerk Typist Out of Class Assignment.

Bookkeeper/Personal Assistant to Director

Centro Cultural de La Raza, San Diego CA 10/2004 – 3/2005

Coordinated monthly financial reports; completed grant applications; reconciled bank statement to QuickBooks; oversaw membership tracking; created invoices; organized payroll accounting; answered phones, and helped museum patrons. Assisted with Board meetings, and weekly and monthly Museum events.

Administrative Assistant

San Ysidro Chamber of Commerce, San Ysidro, CA 9/2002 – 3/2005

Interacted with government agencies and private businesses to promote city and its attractions. Issued bi-national certificates of origin; coordinated membership collections; created and mailed invoices; entered data for general accounting and payroll; provided walk-in customer service to the community in Spanish and English; planned special events; supervised interns and volunteers; oversaw banking services; answered multiple phone lines; distributed mail, and managed filing.

SKILLS

Fluent in Spanish

Computer literate in Microsoft Office Suite, TTCS, AMRIS

Typing 55 WPM

Excellent office administration skills

Excellent communication and reasoning skills

Exceptional problem-solving and peace-making abilities

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