Administrative Assistant Customer Service

INGRID L. PEDRAZA

**-** **** ** ***. # *R Jackson Heights, NY 11372 – 917-***-**** ***********@*****.***

SKILLS:

Strong organizational, practical and analytical skills

Detail oriented, self-motivated, goal-oriented, confident, discipline

Customer Service skills

Able to work independently and efficiently in a fast paced environment

Fluency in Spanish

Proficient in Microsoft Word, Excel, Dynatek Morvision, Calyx Point, Encompass, Power Point, Outlook

EXPERIENCE:

J.A. Marketing Inc., East Elmhurst, NY

Administrative Assistant, 08/10 to 08/11

Provided administrative support to President

Maintained superior’s calendar

Coordinated meetings and events with Senior Loan Officers and banks

Developed and updated computerized database of customers

Typed company’s presentation and correspondence

Answered phone queries of customers and clients

Maintained a track record of office expenses

Fidelity Borrowing Mortgage Bankers, Garden City, NY

Administrative Assistant, Loan Mortgage Processor Assistant, 03/07 to 08/07

Interacting with external clients; answering phones and following up via email

Coordinated calendar and appointments for Branch Manager and team leaders

Submitted mortgage documents to bank and review subsequent bank terms

Processed all loans documents referred into the branch and ensuring that all loan files are properly documented

Called credit bureau and employer to verify accuracy of information

Ensured compliance deadlines are met with regards to pre-disclosures, approval letters, denial notices and counteroffers

Communicated with closing agents and title companies to schedule closings

Golden First Mortgage Corp., Great Neck, NY

Executive Assistant, 11/05 to 02/07

Scheduled all meetings for managers and all team leaders with different bank representatives

Assisted VP of Operations on maintaining calendar and appointments with investors, attorneys, closing agents

Coordinated travel arrangements for VP of Operations and Branch Manager

Maintained database updated for internal and external personnel

Reviewed file documentation to ensure all necessary items had been requested such as purchase contracts, bankruptcy papers, tax returns, bank statements, pay stubs, etc.

Ordered and followed up of third party reports including credit reports, preliminary title reports, appraisals, payoffs, VOE’s

Responsible for compliance on denied withdrawn and cancelled loans and made sure all applications and disclosures met guidelines and company policy.

DJ Auto Sales, Long Island City, NY

Executive Assistant, 10/01 to 10/05

Provided administrative support to President, VP and managers

Filed memos, letters, contracts and typed all company correspondence

Updated and maintained customer database, on a daily basis, consisting of critical information such as credit reports, client financing, vehicle information, etc

Coordinated domestic and international travel arrangements for President and VP

Conducted employee training and presentation on new procedures

Processed insurance claims for new and existing clients and follow up on progress

Scheduled and maintained calendar of appointments and meetings for President and managers

Coordinated sales efforts with staff to close deals with clients while developing and excellent rapport with customers and staff alike

Resolved customer disputes, claims and collections

EDUCATION:

BA – Psychology & Sociology June 2011

Queens College – Flushing, NY

AAS - Business Management / Marketing August 2009

Queensborough Community College – Bayside, NY

REFERENCES:

Available upon request

Contact this candidate